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Time Investment Company, Inc.
- Financial Services
- West Bend, WI
About this business
This company offers direct sale financing.
Location details
100 N 6th Ave, West Bend, WI, 53095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Victims seniors already victimized. $25 late free after the clock struck 12 midnight. That same day my bank account, paypal, and BestBuy where hacked and I had to close my account. I could not open a new account because I am paralyzed and cannot drive. You have now been warned. They are inhumane!
Business response:
To Whom It May ************* you for bringing this to our attention. We use a third-party company to help us with customer inquiries. While we review their calls on a regular basis, there are times we are unable to catch situations like this. We are sorry to hear the customers bank account was compromised and we would like to help her resolve this issue. Our intent is to provide the best customer service possible. After further review of the customer call, we have reversed the *** fee for $25 and the late charge of $5.99. Th... read more
My former roommate died. So paid the payments out of my account. So I asked to put my name on the account. They said no. They put a lien on our house. They wouldn't take the payments. I just had to pay over $6000.00 dollars. To pay it off. Because they were going to charge interest. Every day. That's wrong. Very bad financial outfit.????.
Business response:
Hello, we appreciate your feedback and we are very sorry for your loss. We are unable to find the account you are referencing as you were not on the loan. Legally we cannot change the name on a loan account. When we hear of a deceased account holder, we immediately charge the account off and no longer charge interest. Also, since you were not on the loan, you are not legally responsible to pay the loan. In order to give you the correct information on this account, we would need the loan holders' information so we can look in... read more
I had excellent service from this company. I don't usually deal with finance companies but I had an issue with a company that used them to finance my project. They listened to my issues and were always there to answer the phone especially Dawn and Toni S***** in the loan department.<br /> <br /> <br />
Business response:
Thank you so much for the five-star review. We strive to provide the best customer service and are so glad to hear that **** and **** exceeded your expectations. All the best!
Terrible customer service. We paid off a loan early(over paid loan by +$200 dollars) They said it would be over a month until we would get OUR MONEY back...........Crazy policy...would not let me talk to anyone at Corporate Level...do not do Business with this company
Me and my husband financed siding through TIC in 2018. Recently we had decided to refinance our home to lower our interest rate and lower our monthly payment. Upon approval of our Home loan we were informed that TIC took a lien out against our home in 2021, 3 years after the start of our loan. Upon reaching out to TIC we were informed that it happens sometimes and it does not negatively effect the home owner which is not true. We now are not eligible for our refinance because of this lien. We have always made our payments on... read more
Business response:
Hello, thank you for your note. We are sorry the lien has caused you an issue refinancing your home. We do understand how you feel and thank you for contacting our customer care team to discuss your options. To clarify, we do have a legal right to place a lien, as outlined in the legal documents you signed. Placing a lien does not mean you can not refinance. Thank you for working with our customer care team to fill out the proper paperwork so you can refinance your home. We thank you for paying your loan back as agreed. Plea... read more
I've written financing through TIC for more than 14 years. Every time a question comes up from a customer I have a real live person that helps me find solutions. In my experience, the only time people complain about TIC is when they aren't paying their bill. Then it's either my fault or TIC's.
Absolutely the WORST lending company I have ever worked with. We currently have 3 lines through them and once they are paid off, we will NOT ever do business with them again. I have asked them for over 2 years to send bills to my email, not my husbands as he never checks his, and they cannot get it right. Then we get slammed with fees for late payments. Their online platform is the worst (when it even works). It's like they're trying to confuse you so you can't get your payments right or find any actual detailed info about y... read more
Business response:
Hello and thank you for the feedback. We are very sorry you are not happy with your experience. We want to help. . Having the 3 loans can be confusing at times, especially if you are not receiving the e-statement. We were able to confirm with you recently that we have the correct e-mail address, but for some reason you are still having trouble receiving them. We did offer to send you paper statements to ensure you received them. Please let us know if you prefer the paper. Also, to ensure you never miss a payment, we do offer... read more
I just found out after paying on my loan for my water softener for what seems like forever and finally paying it off; I now have to pay $125 to remove the lien I didn't even know was on it. I told the lady it was stupid and refused to pay it. She did tell me the lien would expire in August. I hope it takes care of its self. So sorry I allowed this company to have my business.
Business response:
Hello, Thank you for the feedback. We hope you are enjoying your water system as it is very important to have clean water. We were happy to have provided you with a loan in order to purchase the great system. Thank you for paying as agreed. We do place liens to protect a security interest in the attached fixture, in this case, the water system. The information concerning a lien, is provided on the legal contract that both Alicia and Josh Signed 1-16-2013. Typically, we place liens when an account is delinquent, In this case,... read more
They decided to transfer servicing of our loan to another company. They provided no notice whatsoever. I went to login to my account and could not access it. It said that I should have received info from the new company, Equiant, to be able to log in. I did not receive the info. So I called Time Investment to ask how to access my account. They said i would just have to wait until I received the info. So I cannot access my account at all in the meantime. If that’s not illegal it should be.
Business response:
Hello and thank you for bringing this issue to our attention. We appreciate your feedback. We sincerely apologize for the confusion this caused. You should have received this information in advance so you could be prepared. We will be better! Please accept a phone call, if you haven't already, from our collections manager. Our process has been updated as we always want to provide you with great customer service. Again, our sincere apology. Have a wonderful day.
Frequently asked questions about Time Investment Company, Inc.
How is Time Investment Company, Inc. rated?
Time Investment Company, Inc. has a 3.9 star rating with 273 reviews.
When is Time Investment Company, Inc. open?
Time Investment Company, Inc. is closed now. It will open at 9:00 a.m.
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