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Theo's Family Restaurant
- Restaurants
- Arcade, NY
About this business
History Established in 2009. New owners purchased Theo's 2014 Meet the Business Owner Scott W. Business Owner Family owned and operated
Location details
563 W Main St, Arcade, NY, 14009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awesome food and awesome service. Great family owned business with a great small town feel. Love the support of firefighters, police and military
My husband and I were pretty disappointed after we left tonight. It’s a Sunday night, we don’t get the chance to go to dinner very often anymore, so we were looking forward to seeing the renovations and eating there. I ordered a bagel breakfast sandwich and my Husband ordered a buffalo chicken wrap. Both my bagel and his chicken were very burned. We waited over a half an hour for our food (the restaurant wasn’t very busy at all) and when it came, both meals were hardly warm. They weren’t made at the same time so we watched m... read more
Business response:
My apologies April for not only the extended wait but having the food arrive cold. I'm not one for giving excuse, my staff understands this. I not only expect the food to be served correctly, I demand it. So when we fall short I make sure we address it. I will be sure to drive this point home to the cooks later today! Next time you stop in please ask for me so I can come out and talk with you directly
My family had an amazing delicious dinner yesterday and our server was so friendly. We’ll definitely be back.
Business response:
Jennifer, So glad you enjoyed the service and the food!!! What did you get?
Was looking for to going again because their breakfast sausage is amazing. Disappointed because they only serve breakfast until Friday at noon. My husband ordered the open steak sandwich medium. I ordered the open Greek chicken souvlacki. The steak at first was fine and seemed a little on the medium rare which he can handle but as he got to the middle it was rare almost raw. My salad was huge and very good. Waiter came over and asked how everything is so we told him about the steak. He agreed and apologized. Then asked if he... read more
Business response:
Sorry to see that we fell short on following up not only on the coffee but the steak should have been removed from your check. Most restaurants do stop serving breakfast around noon on Friday's. If the kitchen isn't getting hit with tickets we sometimes sneak a breakfast order in. Jimmy is one of our top servers so he will be equally disappointed in himself for not returning with service to your table. I do appreciate your patience as well as your more than fair review. Next time you stop in please ask for me so I can come o... read more
Each time we try something new, and every time it's amazing! Love the melts, philly steaks, burgers, salads, and just had the fish this past Fri. and it was perfect! We will be going back many times! Also, the coleslaw is amazing! Keep up the great work staff!! Scott n Lisa, you have a beautiful place and should be beaming with PRIDE!
Frequently asked questions about Theo's Family Restaurant
How is Theo's Family Restaurant rated?
Theo's Family Restaurant has a 4.3 star rating with 1,019 reviews.
When is Theo's Family Restaurant open?
Theo's Family Restaurant is open now. It will close at 6:00 p.m.
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