The Waterfront Beach Resort, a Hilton Hotel

Michelle Bud 

on Google

2 weeks ago

If the customer service was better it would get a 4-5 star, and I want to give it a lower star rating but the hotel itself in terms of cleanliness and had everything gone smoothly would be a 4-4.5 star. … Pros: Beautiful Christmas decorations, fun Grinchmas opportunity (very limited hours), multiple food options (but quite overpriced & the grab n go panini for $18 doesn’t even come with chips or an apple), and walkable to the pier & a mall (with food options). Beautiful large beach across the street. 2 big pools, 2 hot tubs,... read more

Diana K 

on Google

2 weeks ago

Location and pools are good. That is all that's good about this hotel. Everyone who works here has a smile on their face but have some attitude and snobby, as if they think highly of themselves being just employees. Don't recommend. I get better treatment in Marriott as just gold member vs here as diamond member. 

Russell Sweeney 

on Google

2 weeks ago

The team at the Waterfront Beach Resort went above and beyond there duties during my family’s stay in October. I can’t thank them enough to how welcoming and caring and safe they made us feel after a accident occurred outside of the hotels purview but took it upon themselves to make sure everyone in our party was safe and okay. From the managers to the staff thank you!! Everything about the hotel and pools and food and ambience was great and I would say this is my new SoCal go to resort location. 

Patricia Ruiz Cota 

on Google

3 weeks ago

I stayed at this hotel last month for a few days while attending a conference. Unfortunately, the day before my departure, my watch went missing from my room. I reported the incident immediately. While the staff initially appeared concerned and attempted to assist, the issue was never resolved. The only communication after my departure occurred because I contacted the hotel myself the following day; I was not proactively contacted by the hotel. Since then, there has been no further follow-up or resolution. This experience wa... read more