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The Taunton Press
- Arts & Entertainment
- Newtown, CT
About this business
The Taunton Press, Inc. offers publishing and sales of magazines, books, plans and online content about woodworking, homebuilding, sewing and fiber arts, gardening and cooking.
Location details
63 South Main Street, Newtown, CT, 06470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. I ordered a product, they say they can't deliver it, but they can't give me a refund because the order has already been processed. What?
I bought a subscription for my husband to **** ************I personally have no interest in the topic but have been deluged with spam emails about tools, etc. I have repeatedly tried to stop these emails by clicking links in emails to opt out (more than 10 times over 3 months) and by twice emailing their privacy email. No response. Nothing works, and I am apparently condemned to repeated spam from various sources my information was sold to. Privacy policies are not being followed. What benefit is there to Taunton Press haras... read more
First off, I love the magazine. I have attempted to sign up for unlimited twice already. Each time I have signed up, I have been unable to use the service, which has condemned me to their customer service line. As I sit here, I have been on the line for 15 minutes, and the wait continues to increase. I don't believe I have ever had worse service, particularly from a customer looking to spend money. I am very leery of purchasing ANYTHING from this company. Should there be a problem or concern, you will be in their black hole ... read more
I ordered the index to **** ********** ******** on USB 16 November 2022. Several emails and one phone call to Connecticut and still no delivery or even a "your product has been shipped" email. It has been 4 months. I think I will try to get a refund. Such a shame as the magazine is great.
I would give Taunton Press zero stars if that was an option. The digital and print subscription that I ordered and paid for in Dec 2021, mysteriously stopped. First, I checked my online account. Despite having all of my account information including proof of purchase, I received an error message that ******* was unable to locate my credentials. Next, I called the customer service number. I spent most of an afternoon waiting for an agent to answer my call. When I finally reached a customer service agent, I spent another coupl... read more
On 12/20/2022 I placed an order for one book in print format and two PDF downloads. That day I received an email confirmation. On 12/23/2022 I received an email that the print book had shipped. I called customer service to ask about the two downloads. I was tone of the downloads would be shipped as a paperback book even though I had only paid for a download, and I would receive an email with a link to download the third item on the order. They said I would get the email in 24 to 48 hours and the book in two to three weeks. O... read more
Business response:
We have reached out to *** *******to send him the PDF downloads he should have received and let him know that we have done a reship of the printed book he ordered.
Threads has the worst customer service. After not receiving many magazines and writing numerous emails always with different reasons in the terse replies I was told my subscription had expired. This was the 5th different reason to the non-delivery. I have never received renewal notice or any other assistance. Each year I have had to contact them for the Archive update renewal which costs $19.99. The only thing I have ever received is a sales pitch for the full Archive @ $99. Obviously they do not want people to know that an ... read more
******* is a top notch magazine. I paid for an annual insider subscription in May of 2021, and stopped getting my insider access. (And numerous obnoxious marketing emails imploring me to “upgrade” to a service I had paid for) After some back and forth with customer service over the winter of 2021/2022, I resubscribed for a self-renewing annually billed insider subscription in April of 2022, and enjoyed access to their insider content and print issues. Sometime in October 2022, my insider access was disabled, and I have writt... read more
I signed up for ***** ******** ******* *****(online access to articles, forum, etc) in January of 2022. I attempted to cancel my account on 07/12/22 online and was given error messages stating that the cancellation could not be completed at this time. I attempted to contact their customer service online using the button on their website for that and it gave another error message then stated that I was logged out for inactivity. I tried calling their GBA customer service at the number listed on their website and waited for mo... read more
Frequently asked questions about The Taunton Press
How is The Taunton Press rated?
The Taunton Press has a 2.2 star rating with 49 reviews.
When is The Taunton Press open?
The Taunton Press is closed now. It will open at 9:00 a.m.
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