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The Storage Place
- Athens, TX
About this business
Copper Safe Storage was created by our family with the intent to treat our Customers like family. We believe that providing A-Class Customer Service is the single most important rule of business. Our family is spread out throughout the southeast, just like our facilities. We value each and every community that we have the opportunity to operate within. We give our staff all of the training and tools necessary to accommodate any and all Customer needs. Even though all of our locations are fully automated, a??contact-less' fac... read more
Location details
830 Southpark Circle, Athens, TX, 75752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have had nothing but positive experiences with this business especially since it changed to The Storage Place. We have had professional & helpful communications and a super EASY move out experience. Any time I have had to call and leave a message, I have had someone call back within an hour or so. We definitely recommend if you need a storage unit.
I moved out March 3, 2023, and was informed that I would need to pay the entire month’s rent. This is ridiculous and after waiting 30 minutes on the phone for final answer, which, of course never happened I was hung up upon. Further, there is no evidence in the contract that I signed that they may unilaterally change the terms of contract. Makes no sense that I would use the facility for three days and have to pay the rest of the month.
Nice building but that's the end of it. I have called customer service 6 times this week and left messages for someone to call back since no one is on the property and NO ONE will call me back. I want to move my things out and will tell everyone I know to avoid using this place. Once your things are stored, there is no getting them out! After posting this original review, I'm adding something: If you look at the original reviews, they all are about when there were different owners. The original owners were wonderful bu... read more
I’ve yet to bring our load to the storage I paid for ahead of time until this weekend. I’ve not signed the contract because the address is incorrect. I’ve called every day since I committed to getting a unit and all I get is customer service saying we will pass this on to a manager. Have I gotten a call back? No. There’s no one physically in this facility that I’m now skeptical if I get all of our things here from Dallas and get no physical person to talk about issues then I may pull out after 1 month. It’s just that I don’t... read more
If I could give negative stars I would!!! WHAT A NIGHTMARE!! The access code to get into the storage facility has been down for 2 days, I call to get assistance and I get transferred to a call center in INDIA!!! No one can help me, they can't even be understood. OMG-I have lost 2 days of trying to get items out of my storage and can't get a Manager/Owner or emergency number to get a hold of a LIVE person!!! This is NOT ACCEPTABLE!!! I've tried for two different days to call and get someone to different to help me to ope... read more
Frequently asked questions about The Storage Place
How is The Storage Place rated?
The Storage Place has a 3.9 star rating with 12 reviews.
When is The Storage Place open?
The Storage Place is closed now. It will open tomorrow at 8:00 a.m.
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