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The Southeastern Spine Institute
- Healthcare
- Mount Pleasant, SC
About this business
Location details
1625 Hospital Dr, Mount Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:30 a.m. to 4:30 p.m. | |
| Wed | 08:30 a.m. to 4:30 p.m. | |
| Thu | 08:30 a.m. to 4:30 p.m. | |
| Fri | 08:30 a.m. to 4:30 p.m. | |
| Sat | 08:30 a.m. to 4:30 p.m. | |
| Sun | Closed |
Absolutely a waste. Doctor did not have any interest in my pain. Office couldn't see my MRI. Seemed as though the were upset because I had an MRI prior to coming and the could not make money off of the MRI. Gave me Xray so they could bill something. Never called back for reading the MRI. Called about PT once but never followed up. Im still waiting and it's been over two weeks. I had to call about my own prescriptions. Terrible experience from start to finish.
I had high hopes but was severely disappointed. Between appointments and a surgery being canceled to no discussion on tests t required blood work that wasn't discussed medications that would never discussed
When you call to make an appointment or try request speaking with someone because they faxed the wrong prescription to the pharmacy you have to listen to a recording and leave a message. The recording states someone will return a call by 2pm the following business day. So far after 4 days no call backs. My wife is a patient of Dr Steven Poletti. He is a great doctor but his staff sucks in their duties. He needs better assistants. The institute has a whole has lost its human connection in communication and patient service.
I went through 2 spinal blocks. No one bothered to call after the procedure. I am supposed to get an ablation done. I have call 9 times without a call back trying to get an appointment. Really? I think I’m going to find another place
Good Dr's, terrible customers service. I have called multiple times and sent in my medical release form to get my records released. I was told told they would sent them back to me by email. For records all they have is a voice mail you leave your information, no actual person to talk to. I have since left 4 messages trying to get these records and the new hospital here in AZ will not schedule me until the see my prior procedures. Before you go here try to find a place with better patient customer service.
Frequently asked questions about The Southeastern Spine Institute
How is The Southeastern Spine Institute rated?
The Southeastern Spine Institute has a 4.7 star rating with 2,004 reviews.
When is The Southeastern Spine Institute open?
The Southeastern Spine Institute is closed now. It will open at 8:30 a.m.
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