The Sound Idea

daedelus64 

on Citysearch

17 years ago

ABSOLUTELY SLOWEST, WORST CUSTOMER SERVICE THAT I HAVE EVER SEEN!!!! – Three months to repair a speaker. Two weeks in to another repair (they are the only place that I can find to fix Onkyo), I call back when they say it is supposed to be done. Not only are they rude on the phone and in person, but when you call to find out where your possessions are, they cop an attitude and say it isn't done, without even checking. After being pressed to actually inquire as to the status of my repair, she returns to tell me that they lost ... read more

stevesantx 

on Citysearch

17 years ago

Awesome Place!! These guys went above and beyond!! – I recently took my Samsung High Definition TV in to Sound Idea for some warranty work. They came highly recommended from a friend of mine. From the moment I stepped in the store I felt like a VIP. They greeted me promptly and someone came around the counter to help me carry in my set. I explained the set would shut itself off after only a few minutes of operation. The counter person took all of my information and let me know that a technition would call me after they diagn... read more

jzsax 

on Citysearch

18 years ago

Use at own risk...! These guys dont understand customer service! – These guys should only be use as a last resort only and even so results are not guaranteed. What i can guarantee you is the long time you will spend waiting for you appliance to come back to you and God permit, in better shape than when you brought it in. Consider my experience for example. I brought my $900.00 dollar amp in because of a rattling fan and a blown channel. The guy checks it in and tells me that I have to pay $35.00 up front even though nothing ... read more