The Sound Idea

06jeep 

on Citysearch

11 years ago

YES it does take a long time BUT that's because there good and this WINE BAGERS need to wait for there turn 

Joshua B. 

on Citysearch

11 years ago

Absolute worst service I've ever seen from a service provider. I spoke with PJ on the phone, and he "diagnosed" my plasma TV's problem over the phone. He didn't really diagnose it, but his tone of voice and attitude led me to believe I was foolish for ever buying a Samsung or a Plasma (although Samsung, and the model I bought, are top of the line). Once he finally came out to the house, he would barely let me get two words in edgewise. He looked at my screen and basically said, "I told you so." This is the part that really u... read more

Alison C. 

on Citysearch

12 years ago

I brought my vintage (1990) JVC PC-Y555 boombox in. The "CD-in" port was malfunctioning. He did a perfect job fixing the issue by re-saudering and cleaning the existing part. He also re-saudered and cleaned other components on the internal boards for good measure. I am happy with the repair job. The staff was courteous, friendly and helpful over the phone and when I came in to the shop. I feel the repair cost was a little high ($25+ tax) for a 15 minute job that did not include new parts. But a lot better than buying a new o... read more

FrankRamTone 

on Citysearch

13 years ago

very awful service – Took my sansui amplifier to get worked on I walked in the door like a sucker,back in 2010,still haven't forgotten about this horrible experience, As the lady said it would get looked at in 2 days ,she seemed to be eager to give it to the techs, two days later I go back and asked one of the guys (has a pony tail) how does it look on my repair. i told them I was told to call back in 2 days. they looked at me like that as the silliest thing they ever heard. well, after calling them a week at a time,the rece... read more

okboosted 

on Citysearch

15 years ago

LOOK ELSEWHERE – I had a plain jane home theater surround sound system die on me(really just the sub/amp unit died). Dropped it off at Sound Idea and they IMMEDIATELY charged me some deposit/fee for them to just to look at it. Well after almost a month and numerous phone calls they hadn't even got around to it yet. I was sick of waiting so ended up upgrading to a much better system however when I called Sound Idea to say forget it and refund my deposit they refused. I understand they need to be paid for their time troublesho... read more

AFWife 

on Citysearch

15 years ago

Great service – Our Samsung tv failed, and the Sound Idea was on their list of service centers. I researched reviews, and they had the most positive feedback of any of the businesses. I sent an email, and PJ phoned back the next business day. I described the issue and he tentatively identified the problem. He ordered the part and 3 days later, he arrived at the house to fix the tv. He was efficient and polite and gave us some tips on how to prevent the failure again. We'll used the Sound Idea on future repairs. 

SUPEROB 

on Citysearch

15 years ago

The best place to take your HI END Vintage Electronics – The people at The Sound Ideal are just great. They have great skills to fix pretty much anything, but you have to have patience. They are pretty much the only people that fix Vintage Stereo equipment and TV's in town, so they are pretty busy. I understand they can not please everyone, but I am 100% pleased with the service I received. I will definitely take more business to them in the future. Thank you PJ and Rory.... Robert Hernandez, III. 

jupitermoon 

on Citysearch

15 years ago

VERY good service – The gentelman that was working there on a Saturday (P.J.) told me to come in and he would fix my tv while I waited. He had it done in under half an hour for LESS than he estimated the price to be. I would definatly use this company again! 

Magnumatic 

on Citysearch

16 years ago

Bad customer service. Really Bad. – 2 months to tell me that they can't fix my item. No updates. Only communication was when I called them. No concept of customer service. 2 thumbs down.