The Sill

Barbara C 

on BBB

5 months ago

I bought 3 plants from The Sill's store on the *************** during the pandemic in 2020. They were in beautiful pots and were extremely healthy. Those plants are still alive 4 years later, survived my transplanting them into bigger pots and look just as beautiful as ever. Note: I am the world's worst plant caretaker ever. I wrote to them last year to ask for some advice and received very helpful advice as well. 

Glen G 

on BBB

a year ago

Upon hearing glowing reviews of The Sill, my wife and I decided to purchase two 6-month easy care subscriptions for our new home. However, we've experienced significant issues since then. Delivery was problematic with only one package arriving initially and miscommunication about both being delivered. Despite repeated communication and assurances, it took a direct email to the *** to get a refund for the undelivered subscription. Yet a week after the refund confirmation, no refund appeared in my account, another error on the... read more

Allison M 

on BBB

2 years ago

I ordered a large fiddle leaf tree (order *******) which arrived severely damaged in multiple places (holes and tears through leaves, broken leaves, many dead and brown leaves) and TEN inches shorter than the minimum height promised on their website for the size tree ordered. The tree also appears to be infected with fungus gnats. I emailed customer service on the day the plant was received, included multiple photos, and heard no response. I followed up again after a week of hearing nothing back, with additional photos. Agai... read more

Ja S 

on BBB

2 years ago

Plant arrived totally damaged and unusable. I never would have paid $60 for a mostly dead smashed plant. Absolutely ridiculous. They don't have any phone customer service, and they don't have live chat on their website - despite all their marketing - it's just a simple email form. It should be against the law to have absolutely no customer department beyond snail email. Will update my review if they actually make it right. 

Cecile T 

on BBB

3 years ago

I received a damaged plant in a broken planter. It was shipped without any protection so the planter shattered. The plant looks like is was frozen and the leave are permanently folded. And for this they charge $60. Its been 48 hours and they havent responded to my customer inquiry. 

Erin H 

on BBB

3 years ago

Order # ****** I ordered a silver satin pothos a week ago. I received my plant Saturday 1/29/2022. It was a Chinese money plant. NOT WHAT I ORDERED. The plant I ordered cost 40. The plant they sent cost (on their website) $20. I can buy a Chinese money plant from my local grocery store for $10. In much better condition than what they sent me. I paid a total of $53.76 for the plant I ordered. I reached out several times. They DO NOT have a phone number. On their website it says they have a live chat. This is a lie it is just ... read more

Kristen B 

on BBB

3 years ago

I ordered a plant as a bereavement gift and paid for expedited shipping to ensure it would arrive in 1-2 days. The website is extremely misleading about delivery times, and does not disclose during shopping or checkout that it may take a week or more for processing time before an order actually ships. I have tried to contact customer service, but there is no phone number listed and the live chat feature is really just an email submission form. After waiting 24 hours for an email response, I was informed that my order would s... read more

Keryn L 

on BBB

4 years ago

This company has zero problem taking customer money but cannot seem to actually ship the product paid for. I was given a gift certificate in May that I used on August 1st, along with additional funds, to purchase plants that were supposed to be shipped to me. The timeline was 5-10 business days. On day 9 i reached out via their contact page (there is no customer service phone number) asking for an update. I received a reply on day 11, apologizing for the delay in response. I was told this would be made a top priority and I s... read more

Michelle C 

on BBB

4 years ago

I agree with ***. I ordered a plant from The Sill. After about two weeks without notification about when it would ship, I reached out. They took a long time to respond that they would “look into it.” Another week passed. I emailed again and asked for an update or else I’d file a claim with my credit card for my money back. Took them another week to reply, and they claimed they were out of the color of the planter I had bought. Seriously? It took 4 weeks to tell me this?? Absurd. Hopefully they will refund me.