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The Right Guys HVAC and Plumbing
- Heating & Air Conditioning/HVAC
- Las Vegas, NV
About this business
Location details
3233 W Tompkins Ave, Las Vegas, NV, 89103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This company has bad customers service for the consumer or customer, They have taken my money for service not completed. I ask to speak with a supervisor or owner and didn't receive the call back to discuss the matter. They charged me 1801.00 dollars for Air conditioner service and my air compressor did not work, my house is 99 degrees inside my home. I'm a disabled veteran that has a heart issue. The Right Guys Heating and Plumbing in Las Vegas N.V is negligence of false diagnosis for repairs on my AC Unit. Dragging there f... read more
Business response:
We received this work order from ***** Home Warranty. Our technician's initial diagnosis was that the HVAC system was low on refrigerant and needed a pressurized leak test. We scheduled our tech to return and found that the compressor was burnt out and needed to be replaced, which we reported to the warranty company, stating it needed replacement. They reviewed the customer contract and partially covered the compressor replacement. Once the customer approved the partial non-covered charges, the parts department ordered the c... read more
This company has bad customers service for the consumer or customer, They have taken my money for service not completed. I ask to speak with a supervisor or owner and didn't receive the call back to discuss the matter. They charged me 1801.00 dollars for Air conditioner service and my air compressor did not work, my house is 99 degrees inside my home. I'm a disabled veteran that has a heart issue. The Right Guys Heating and Plumbing in Las Vegas N.V is negligence of false diagnosis for repairs on my AC Unit. Dragging there f... read more
On Oct. 5th of 2023 my hot water heater went out. The Right Guys, Wrong Guys were contacted by my home warrantee company for service. A day, or two later, Johnathan from the Right Guys company came to assess the situation. Johnathan determined that the heater had a bad igniter, and that due to the age of the heater and the hard water in Las Vegas that the heater in total should be replaced. Johnathan relayed this info to his company so that I could hear what was said. After he finished speaking to his office, I was advised t... read more
Business response:
We received a work order from the home warranty after hours on 10/05/2023 and scheduled it for the next day when we opened. Our technicians diagnosed the issue as follows: "A 50-gallon natural gas water heater located in the garage had a pilot light that was out. We relit the pilot, but it blinked twice, indicating a pilot light failure. We recommend replacing the pilot light assembly." We submitted the report to the warranty and requested the necessary parts. The model and serial number were provided to the home warranty as... read more
Frequently asked questions about The Right Guys HVAC and Plumbing
How is The Right Guys HVAC and Plumbing rated?
The Right Guys HVAC and Plumbing has a 3.8 star rating with 310 reviews.
When is The Right Guys HVAC and Plumbing open?
The Right Guys HVAC and Plumbing is closed now. It will open tomorrow at 8:00 a.m.
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