This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
The Rail
- Restaurants
- North Olmsted, OH
About this business
The menu is anchored by locally sourced burgers; an impressive draft selection of 24 Ohio craft beers; old-school, hand-dipped milkshakes and interesting, housemade specialties, including appetizers, sandwiches, salads and sides.
Location details
400 Great Northern Blvd Great Northern Mall, North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not impressed. $27 for two burgers and two glasses of water. Service was great.
We stopped at a different place near by for dinner, and didn’t get past our water. It was not busy, quite empty actually, and we were sat in a booth with obvious “white something” spilled on seat. We left and saw The Rail so we stopped. The service, (Jocelyn) was awesome!!!! The drink I ordered was amazing! A bourbon with berry something or other. The food was perfect!! Best burger I’ve had in a long time, if not ever!!!! Great atmosphere,,,,,,and the best part out of all these things was the price. So reasonable!!!! This pl... read more
Business response:
Hi Allison, we are so happy to hear you had such a great experience with us! Thank you for taking the time to share your review, and we hope to see you back again soon! #RAILon
Stopped in last night and wasn’t impressed. On a scale of 1-10 I give the burger a 4.
Food is subpar , I think at this point Taco Bell is better. When you order food fries shouldn’t come out cold. And terrible serving sizes. Never going back.
Never again.
Business response:
Hi Mike, we're so sorry to hear you didn't have an enjoyable experience with us. Would you please send us a private message with the details of your visit? We'd really appreciate the opportunity to address whatever issues you encountered and try to make things right.
I ordered take out expecting my meal to be below par by the time it got home because it was take out. I was so happy to see when I opened it that my burger was deconstructed and individually wrapped so that it was hot, fresh and taste exactly like it would at the restaurant! Best take out experience I’ve had!
Went into this restaurant after ordering tuxedos for my wedding in the mall. It smelled good outside so I was excited to try it out. Unfortunately it ended there. My fiance and I went in and sat at the bar. The bartender walked past us probably 8 times without saying one word. It was not very busy at the time 12:30pm on a Sunday. There was 1 table he was waiting on and 1 other person at the bar. He decided to count his tips and cash out tabs without even asking us if we wanted a water, drink or menu or asking us to hold tigh... read more
Business response:
Hi Chris! We are so sorry to hear this was your experience with us. This is not our standard of customer service whatsoever, and we'd really appreciate the opportunity to make it up to you. Would you mind sharing the details on the date of your visit, and your contact information with our marketing manager at liz@mikemariolarestaurants.com. We appreciate your feedback which will be shared with the team, and we hope to hear from you soon!
Frequently asked questions about The Rail
How is The Rail rated?
The Rail has a 4.3 star rating with 948 reviews.
When is The Rail open?
The Rail is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com