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The Pointe Apartments
- Apartments
- El Paso, TX
About this business
Welcome to The Pointe. Discover a home filled with the quality, comfort and convenience you desire.
Location details
5525 N Stanton St, El Paso, TX, 79912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Awful rental property Extremely poor maintenance, antiquated equipment, no rules enforcement and totally disrespectful office personnel contribute to an overall terrible rental experience. I would do anything possible to keep from renting from this dump. There are many better options in the El Paso area.
Business response:
Hi, we would like to get some more details about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (915) 581-9706 when you have a chance. Thank you, and we look forward to hearing from you.
DO NOT RENT HERE!!! The first year the apartments were maintained adequately; however, the second year they were not maintained at all within reasonable standards. There were numerous safety concerns with the apartment including faulty smoke detectors and wiring that were not replaced for over a month even after emergency maintained and safety requests were reported to the office multiple times. I even had to replace the smoke detector on my own at my own expense as it failed and maintenance did not come by to replace it for... read more
Business response:
Dear Anonymous, We're sorry to read that you're unhappy with the experience you had here. We wish you had let us know of your apartment concerns while you were here so that we could work towards restoring your comfort. If you have any lingering concerns about your final move-out statement, please contact our team directly in our office. We are happy to assist you. Sincerely, Yvette Community Manager
Awful place! Would not recommend anyone to move in! I was a resident for a year and a half and it was the worst experience living there and specially moving out. To start off their amenities are awful. The whole time I lived there the jacuzzi was never filled. Pool was constantly dirty. Trash bags for dog poops were constantly out which lead to residents not picking up after their dogs and smelling awful. There is one trash dumpster for the whole apartments! Sunday nights it overfilled everytime and smelled disgusting Parkin... read more
Business response:
Hi, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (915) 581-9706 to discuss this further.
Old, rundown and dirty apartments. Haley Residential, the management company, is only concerned with your money. The apartment upon move in was filthy! They use the word "upgrade," which really means that they just replace the faucets! BE FOREWARNED OF THAT! If the apartment that you cannot see isn't available until your move-in date because it is being "upgraded..." all you will get with that upgrade are your faucets replaced. That is all. That took them almost a full week to complete and the faucet is broken. Really?!? The... read more
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (915) 581-9706 to discuss this further.
Terrible staff Since June 2019, with Haley Residential administration, we paid more for less, the community began to be oversights: garbage from the dumpster thrown onto the streets, laundry fails, dirty pool, rude and inefficient maintenance supervisor, just one person to attend all residents, many months there was no bilingual staff (El Paso is a 90% bilingual community), non-existent or inaccurate charges. In summary, the STAFF was the reason because we left The Pointe.
Business response:
Dear Anonymous, we regret to hear that you had a negative experience with us.. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. The Pointe
Great experience I lived there for the past 10 years and never had a problem. Customer service was excellent and maintenance service requests wee completed promptly. Excellent ambiance, and great views. Very understanding when under financial hardship and late payments. The only complaint was the return of my deposit as I moved out. When I moved in I was required a $1,400 deposit but as I moved out I was told that records had been lost when property was purchased by another company and new lessor was only transferred $650 on... read more
Business response:
Hello Jose, we appreciate you taking the time to leave us this feedback. If you have any further questions or concerns, please give us a call. We're always happy to help. Thank you and take care!
Cheap old apartments Barely lived here 6 months, they are Old apartments, they keep shutting off water for repairs constantly going for months. Noisy neighbors. Had no Hot water for 2 months!!!! Many repairs needed!!
Business response:
Hi there, we appreciate your review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please contact us at (915) 581-9706 at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. The Pointe
Home After an unexpected move, having such a cozy place is a blessing. I love the scenery and the trees with the apartments excellent location. The staff are polite and cheerful which was much needed during my move. The area is quiet and like a little oasis. Oh and the club house and gym are wonderful!
Business response:
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Community Manager Chandra Callahan
Cabin in the City Living here at The Pointe in El Paso has been a dream. I've lived here 6 months and I adore it. The management is spectacular always smiling always helping their residents always polite. If something needs fixed the amazing Maintenance team is always here within hours and does a spectacular job they are kind and very informative. When I put in for a service request management always makes sure to ask me if it was done well. And the landscaping of this place is amazing in the desert town of El Paso grass and... read more
Frequently asked questions about The Pointe Apartments
How is The Pointe Apartments rated?
The Pointe Apartments has a 3.1 star rating with 165 reviews.
When is The Pointe Apartments open?
The Pointe Apartments is closed now. It will open at 10:00 a.m.
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