The Pearl Hotel

Tony M 

on Google

4 months ago

The other reviews are accurate. The staff here are extremely unprofessional. They’re rude, arrogant and have no sense of hospitality. They answer the phones without any sort of greeting and they treat you as if you are an inconvenience to them. This place is awful and I would never recommend this hotel to anyone, ever. The general manager is non existent and hides behind the front desk staff, acting as a coward. Hyatt needs to cut their relationship with this hotel because their standards do not match the Hyatt brand - they’... read more

Zachariah 

on Google

4 months ago

We havent stay overnight but we want to! Incredible vibe. Great staff. Fabulous food. The pool with the giant screen always brings a huge smile to my face when we walk in :) 

Emily Nelson 

on Google

6 months ago

I stayed one week solo. All the staff--from front desk to housekeeping to bartenders--were lovely to me. Wish I would have asked what kind of mattress it was because it was one of the most comfortable hotel beds I've had and I slept like the dead. I also really liked the option to text the front desk for any needs like housekeeping, room service, ice, etc. They were very prompt. Excellent little restaurant/bar, Ponyboy. The vibes were vibing. Be aware that you'll need a car/Uber to get to a lot of typical tourist attractions... read more

Jordan Stone 

on Google

6 months ago

We booked The Pearl Hotel through the Hyatt program and, as Hyatt Globalists, expected the usual benefits—but unfortunately, none were honored. At check-in, the staff was not helpful and seemed uninterested in assisting with an early check-in request. Parking was charged separately, and one few spots on site were full, forcing us to park several blocks away. Our room had an AC unit that emitted a loud buzzing every few minutes, disrupting sleep. Breakfast was very expensive, unimpressive and charged to us, despite it typical... read more