The Packard Companies

Bill Haynsworth 

on Google

a month ago

Working with Brenda Tavares at Packard Management has been a truly positive experience. She is consistently responsive to my questions and concerns, and she handles any issues quickly and effectively. HOA management companies often get a bad rap, and with our previous management company, that reputation was well-earned—they were difficult to communicate with and frequently imposed changes without community input. Thankfully, all of that changed when Packard took over several years ago. Brenda has made dealing with our HOA ea... read more

SB 

on Google

a month ago

Unresponsive, disorganized, unhelpful, and unreliable. They're great at managing our building, but they seem like they could care less about the tenants. When my roommate and I moved in, they tried to charge us exorbitant fees. A $300 refundable deposit and a $140 non-refundable move-in fee. From EACH of us. So $600 in refundable fees and $280 in non-refundable fees. We requested documentation for the $140 fee since it wasn't in any of our move-in documents, but they were unable to provide anything that would substantiate th... read more

Udoka Nwanna 

on Google

2 months ago

Packard has been great to work with! I have been on other HOA boards and I can say that our experience with Packard has been over and beyond what we've experienced with other HOA companies. In particular, Brenda T. (community manager) has been amazing to work with. She is responsive and attentive to our needs as a board. Thank you Brenda! UPDATE: Right after Brenda left unexpectedly in December, their service took a nose dive. We were assigned to Allison and she did not respond to emails, let vendor bills go unanswered as we... read more

Chase Bourke 

on Google

2 months ago

Edit to my past review: Packard's work has slipped considerably in the last 12 months. I really hope they can return to a previous standard of service. Packard has done a great job with our community. I would say, I understand the negative reviews but management companies must take direction from the Board, and therefore the Board disposition has more to do with the way Packard interacts with residents. If the Board says "be friendly and collaborative" then I've seen Packard do just that. I've enjoyed working with our Packar... read more

Maura Fortuno 

on Google

4 months ago

If you want an HOA management group that does absolutely nothing and ignores each inquiry, you should hire Packard Management Group. They cannot be reached via email, phone or mail. It’s almost as if they go out of their way to ignore owners and any work orders. A huge disappointment and impossible to work with.