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The New York Palace Hotel
- Hotels
- New York, NY
About this business
Specialties Lotte New York Palace features 909 spacious rooms and suites - including 176 newly renovated exclusive Towers accommodations - to provide the perfect setting for relaxation and inspired stays in the heart of New York City. History Established in 1980. The residences that stood on the site of the now New York Palace became known as The Villard Houses, and were constructed in 1882. Over the next century, the residences would change from private homes to offices for the Archdiocese, and later, corporate offices for ... read more
Location details
455 Madison Ave, New York, NY, 10022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
MUST READ! Yes this is a great hotel but OUR SAFETY AND PRIVACY WAS PUT AT RISK AND EVERYONE STAYING HERE. My mom, sister and myself stayed here four nights in order to shop for my sisters wedding dress. About 7 am in the morning someone banged on the door then entered the room unannounced. I was in the shower, my mom and sister were still asleep. Mom jumped out of bed and pushed the guy out of the room locked the door and called downstairs. Security came right up and was very confused because housekeeping doesn't start unti... read more
Terrible Customer Service – I booked two rooms to stay at the New York Palace Hotel for a trip to NYC for my mother’s birthday on October 17-18, 2009. I made the reservation online at the hotel’s website and clicked that I wanted to book 2 rooms— one under my husband’s name and one under my father’s name. My husband and I had previously stayed at the New York Palace in 2006 and we enjoyed our stay. Unfortunately, our plans changed and it was necessary to cancel both rooms. I was aware that cancellation was free of charge if ... read more
Beautiful... – Can be expensive but if you've got the money its well worth it!! one of a kind in nyc!!!
Very Comfortable – Bed was amazingly comfortable and the bar scene was great. I really enjoyed everything about the atmosphere here. Would come definitely stay here again!
Avoid this hotel if you like good customer service – After a red-eye flight and over 24 hours of no sleep, the hotel refused to accomodate us and made us wait for hours before allowing us to check in. They had absolutely no sympathy and paid no attention - their customer service is non-existent. Although the hotel itself is very nice, the lack of customer service will definitely prevent us from staying here ever again. The front desk staff were pretty much helpless, and the manager had no clue.
Gilt is good – Good menu at Gilt. Good service. Tasty fries and pates. Good wines albeit mostly imported. Wonderfull atmosphere. Gorgeous decorum. Great food,wine and memorable expreience overall. Definate repeat.
An Italian palace in walking distance from St. Patrick's Cathedral. – The Scene Guests enter this hotel through tall iron gates via a courtyard lit by Florentine lanterns. The heart of it is the Italian Renaissance-style palace designed in 1882, and its primary occupant is Gilt restaurant. Public spaces are rich with architectural details including coffered ceilings, bronze dore moldings, mosaics, murals and stained glass by Tiffany. Fireplaces include a beauty in the upper lobby crafted by Augustus St. Gaudens. Off the lowe... read more
I'd rather have no service at all then bad service – I was a frequent customer at the NY Palace Hotel. Undoubtedly, it is one of the finest hotels in terms of design. A former mansion, it has much of the charm of its original state. The staff for the most part is fine. The doormen are excellent; they have a tendency to remember repeat customers. The rooms are scrupulously clean and I think only once did I find a room less then so. Even then, it was not an issue. There are minor problems with some of the desk staff. One woman... read more
great service – Our room looked out over St. Patrick's Cathedral and the light dusting of snow was beautiful the night we stayed there. The bellman made sure we knew what amenities were available - showed us the features in our room, very professional in appearance and attitude. Our turndown service included refreshing the bath towels we'd used - love having 2 towels per person, and ones that are big enough for a grown-up! Ice was delivered on a silver tray with 2 glasses - it made our Dr. Pepper taste expensive. Comfy bed, ... read more
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When is The New York Palace Hotel open?
The New York Palace Hotel is closed now. It will open on Monday at 9:00 a.m.
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