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The Jewelry Center
- Jewelry
- Greenfield, WI
About this business
The Jewelry Center is a full-service jewelry store that is committed to providing exceptional customer care in a casual, friendly atmosphere. Our team has over 300 years of combined experience in the jewelry industry, and our goal is to educate each customer so they can buy with confidence. We have been voted as "Milwaukee's Top Jewelry Store" by Journal Sentinel readers and the Milwaukee public the last five years running - and we always look for new ways to exceed expectations. We have locations in Greenfield, Brookfield, ... read more
Location details
7477 W Layton Ave, Greenfield, WI, 53220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very disappointed in the stores return policy. I bought a necklace on Saturday and decided it was not for me by the next day. They are closed Sunday and Monday So I came back in Tuesday to return it. While trying to return it, they pointed out on the back of the receipt that all sales are final in faint lettering and that I can exchange it. I feel like it would’ve been nice to have known that all sales are final before buying. The owner said I should have known because they have had this policy for 22 years even though this ... read more
Friendly Service. Great pricing. Quick turn around time. Would recommend.
I took in a watch that had a lot of sentimental value and they did a amazing job buffing it out and making it look like brand new so that I was able to give it to my son! They did it at a very reasonable price and they had it done before they said they'd have it done...
Always the best customer service! Love this place for all the jewelry options. Vicki is always very helpful and personal and knows our wants and needs!
Excellent customer service. No questions asked repairs on all jewelry we have purchased from them. Our go to jeweler
If I could give zero, I would. Simply the worst customer service I have ever experienced. I brought 6 watches into The Jewelry Center (Greenfield) for battery replacements because their website advertised that they service Invicta watch batteries. Four of the six watches were Invicta brand. I was dealing with the owner and the battery replacements were done within a day. A few days after I brought them home, I noticed one of the watch second hands wasn't moving and there was some handwriting on the tag that stated "autom". I... read more
Business response:
********* is exactly correct. She brought in 6 preowned watches that I thought she was going to resell, and she needed batteries and some small repairs on one. Once we looked at the watches closer, we made a note to let the customer know they are Automatic watches (no battery needed). We also made a separate note on a post it note reflecting the qty of watches to charge for. Apparently, the note was not attached to the job when ********* came into pick up the watches, and we did accidently over charge ********* for two of th... read more
I have a Curren watch that local jewelry stores could not repair or one had it sent off to their creditable repairs company. The watch came back without the waterproof protection nor did the repair last long. So, I found RepairTJC affter discovering they are a Curren service provider/repair store and they sent me a postagee free label to send the watch to them. I did and it came back great condition, they even offered to replace the crystal glass and polish it, but I just needed it to work and reattach the gold hour tab that... read more
Business response:
Thanks so much for the kind words, ******. Appreciate the review!
Beth was excellent and provided us highly detailed service.
My initial experience with this business was extremely disappointing. The saleswoman I encountered during my visit was not only rude but displayed clear prejudice, seemingly due to my race and appearance. Despite being a paying customer, she treated me with disdain every time I visited. Despite this treatment, I still placed an order for a tie pin. I offered to pay in cash upon ordering, and she told me No. When I went to pick it up and pay, I was informed that my order was not available and that I shouldve paid before - whi... read more
Business response:
****** ordered a tie pin from ********************** in October of 2023. Our sales specialist didn't ask for any money down with the order because she took ****** at his word and trusted that he would come back to pick it up in a timely manor. The sales associate that special ordered this for him with no money down in October helped him on Saturday, Feb 24th 2024 also, she mentioned that she called three separate times over the the 4 months from when we ordered the pin for him. All 3 separate times when she called, ****** sa... read more
Frequently asked questions about The Jewelry Center
How is The Jewelry Center rated?
The Jewelry Center has a 4.9 star rating with 3,719 reviews.
When is The Jewelry Center open?
The Jewelry Center is closed now. It will open on Tuesday at 10:00 a.m.
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