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The Heights
- Apartments
- Madison Heights, MI
About this business
You can have it all when you live at The Heights Luxury Apartments in Madison Heights, MI. We offer the largest studio, 1, and 2 bedroom apartments in the Madison Heights and Troy area and a community amenities package that rivals any five-star resort. Spectacular swimming pool with impressive sundeck, spa, sauna, fitness center, indoor racquetball court, sand volleyball, tennis courts, billiards room and beautiful clubhouse are all included. Sit back and relax on your private patio or balcony or walk your dog around the gro... read more
Location details
1545 13 Mile Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Not worth it The leasing office is not friendly at all. The people who sit at the desk always appear to have attitudes or your bothering them with concerns! Response time to anything Involving a discrepancy in payments is extremely delayed! And Not looked at as a priority! The grounds behind the apartment where my patio is consistently has trash and garbage and debris floating around.! Extremely overpriced for the area! Not worth it!! Can’t wait to move!
Business response:
Dear anonymous, thank you for your feedback. We always aim to deliver a great experience- we apologize that is not the case. We take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve. We'd love to discuss your concerns in more detail, but unfortunately, we don't know who you are. Please feel free to message me privately residentservicesMI@monarchinvestment.com if you care to discuss. Again, thank you for your feedback.
Average Overall good place to live. Apartments are nice and maintenance responds quickly to requests. The hub is very convenient for packages. The pool is maintained well. However, the property manager in the front office can be rude and condescending, and I did not feel she listened to my concerns or cared about my experience living here.
Great place to live! Great place to live! I have been here for 7 years. I plan on staying for many more to come. I have had some bumps in the road but I can honestly say that Lee Ann and Mark (manager and maintenance) have bent over backwards to fix any problems that came up. They really do care about the residents happiness and comfort. The grounds are nice and the apartments are nice. This is a professional community and it is safe. The manager, Lee Ann, is always willing to talk to you and the maintenance never blows you ... read more
Business response:
Thank you so much for writing awesome review. This just made our day here at The Heights! We're thrilled to hear how enjoyable your last 7 years have been living at our community and we look forward to many more to come. We count ourselves lucky to have such wonderful residents like you and we appreciate you helping share the word about us. Please don't hesitate to reach out if there's anything we can do for you.
Don't make the same mistake I did... Bed bugs, bad management, flooding.... Just find somewhere else. Wish I could have given them 0 stars.
Business response:
Hello, We are sincerely sorry to hear that your experience was anything short of exceptional. We would love the opportunity to resolve any issues you may be experiencing. We welcome you to come into the office so that these matters can be discussed further. Thank you for your time and your feedback, The Heights Management
Stay away They are overpriced, they let the interiors of the buildings go, and they replaced their whole staff with a bunch of new people who are not at all as friendly as the last group. On top of that, being FOUR days late with my rent one time in the year I've been here ( my elderly father passed away and I had to help with expenses) an eviction notice was mailed to me. Find a friendly, community-oriented apartment complex somewhere else folks!
Business response:
We are currently renovating and upgrading all of our 2 bedroom 2 bath and 2 bedroom 1 bath apartment homes . We are also upgrading our gate system improving Resident Services if you would like to learn more please contact our leasing office. Thank You
Love it here This apartment complex looks like something out of New England. It's gated and well-kept. The pool is a resort-style pool, the clubhouse and other sports amenities are beautiful. It truly is like living in a resort. The staff is helpful and friendly, and the complex is pet-friendly. It's lovely here.
Business response:
Thank you so much for your response. We are happy that you are happy if you need anything or any assistance please contact us in the leasing office.
Frequently asked questions about The Heights
How is The Heights rated?
The Heights has a 4 star rating with 102 reviews.
When is The Heights open?
The Heights is closed now. It will open at 8:30 a.m.
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