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The Hearth at Greenpoint
- Assisted Living Facilities
- Liverpool, NY
About this business
Hearth Premier Senior Living & Memory Care, headquartered in Syracuse, New York, offers 15 retirement communities throughout New York, Connecticut, Indiana and Tennessee.
Location details
150 Old Liverpool Rd, Liverpool, NY, 13088, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Management is awful. At least for the nursing department. The Director of Nursing is a good person, but a crappy boss. She doesn't stand up for her people. She is afraid to, and, the Executive Director is not a people person. I was the WAA and did everything I could to excel in my job. I ended up quitting. I walked in and sat down and started to shake and had to quit. No job is worth that!!!
RecommendedI can’t say enough about The Hearth at Greenpoint. Although my Grandma was not there long, the care and support she received was phenomenal. Everyone is so compassionate. They seem to truly have the best interest of the residents at heart.
This place was great when my parents moved in but has gone downhill considerably in the last 3-4 years. Use to get a smile from EVERY staff member, now the front desk barely acknowledges you. Case manager Nadia is useless, don't even know if she still works there the communication with family is so bad. Staff turn over frequent and I consider these and other issues a reflection of the administration.
This place is not about care.
Staff has been wonderful to my Dad. He’s not always the easiest person to deal with although he can be charming. Staff from nurses to aids to dining servers to maintenance to community relations to cleaning have ALL been wonderful, compassionate and professional. THANK YOU especially during this most difficult time of lockdown when you all on the inside have to bear the burden of being caregivers and “family” because we can’t personally be there for our loved ones in order to keep everyone safe. Thank you thank you thank you... read more
Treated the mother of a family member terribly with zero accountabilities response to complaints. If I was in their shoes I would be calling my attorney immediately. Be careful who you trust with your family members.
Don't send your loved one here if they need any kind of care. Nightmare experience all around for my friend and her mother. Her Mom isn't one to shed tears for any reason but they had her crying on a regular basis. So sad. It's difficult enough for the elderly to have to give up their home but then to find themselves in a nightmare of caregiving or lack there of is heartbreaking and traumatic for everyone involved. Don't do this to you and your loved one by entrusting their care to Greenpoint.
Frequently asked questions about The Hearth at Greenpoint
How is The Hearth at Greenpoint rated?
The Hearth at Greenpoint has a 4.2 star rating with 55 reviews.
When is The Hearth at Greenpoint open?
The Hearth at Greenpoint is open now. It will close tomorrow at 12:00 a.m.
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