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The Hanover Insurance Group Regional Office
- Insurance
- Indianapolis, IN
About this business
Location details
9229 Delegates Row, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've only been with Hanover for a short period of time but my experience has been excellent so far.
Worst claims adjuster ever! She is unresponsive no matter how many times we call or email to get a status update on our claim. She has made a bad situation into a terrible one due to her lack of support as our claims adjuster.
Have been with Hanover for years. Their rates have skyrocketed. Then we get a letter that they are dropping us for a couple of tickets in 3 years! Underwriter Danielle Mann is utterly horrible at her job. She made it a point to not only send a snotty letter about dropping us, after we had paid for the full year, she then sends another letter about the possibility of our Homeowners being dropped. Zero claims. Higher deductibles with lower coverage. Absolute thieves!
I have had a claim for 7 months with this company because I was rearended by one of their customers. The agent Christopher Thomas does not respond, and closed my claim. Stated it was a complicated accident. Yes multiple cars, I was rear ended and hit no one. It’s been 7 months of them dodging me. Absolutely disgusting and not okay.
Home owners claim from a power surge, took 2 weeks to get any contact from Hanover or action on their part. Then the claim they tried to pay out wasn’t for our appliances! That still isn’t straightened out we still don’t have any resolution. Worst customer service I’ve ever seen.
Frequently asked questions about The Hanover Insurance Group Regional Office
How is The Hanover Insurance Group Regional Office rated?
The Hanover Insurance Group Regional Office has a 2.1 star rating with 15 reviews.
When is The Hanover Insurance Group Regional Office open?
The Hanover Insurance Group Regional Office is closed now. It will open on Monday at 9:00 a.m.
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