The Flats at West Broad Village's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

The Flats at West Broad Village

3.5

About this business

Welcome home to The Flats at West Broad Village, in Glen Allen, Virginia. 

Location details

3930 Wild Goose Ln, Glen Allen, VA, 23060, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
Sun1:00 p.m. to 5:00 p.m.
3.5159 reviews
Select a rating
Justin F.'s profile image
Justin F. 
7 years ago

Everything isn't that bad The property management team struggles to follow through, the property was poorly built with wall peeling and leaking windows. My neighbors weren't noisy, but their pets seemed to have special privilege. Privileges like using the restroom in the elevator and it not getting cleaned up until the next mid-morning. It use to be noisy, when Halligans Bar was in the area, even then the noise didn't bother me because that was expected and at time I participated. The convenience is perfect, which is the onl... read more

laurene c.'s profile image
laurene c. 
7 years ago

Enjoyed my stay I would like to say thank you to Courtney for assisting me through my transition as I was preparing to move back to Georgia. She considered all of the plans and options that were available in case I would need to extend my lease. She was always friendly and maintained professionalism in everything she did. I enjoyed staying at the Flats and would come back if I ever returned to Richmond. The apartment was perfect for me with shopping and restaurant options at my doorsteps. 

MJ M.'s profile image
7 years ago

Poor customer service and package delivery/retrieval system for residents Very upset with your customer service and package delivery notifications and availability for package pick ups for your residents. I live here in the flats. I called the office Tuesday night, 12/26 and left a voicemail asking for a call as well as an email for a package I was paying express and needed for the holiday weekend, being delivered Thursday. I had people on standby to pick it up as soon as I knew it had come in... as I work nights and cannot ... read more

Jake J.'s profile image
8 years ago

Noise and poorly constructed I'm in my 9th month and counting down till I can move. The noise below from the bar will keep you awake every weekend till 2:00am, the windows leak when a heavy rain comes through and the howling wind is so loud. The walls must be constructed well, but the floors are very thin as it sounds like the person above is going to come thru the ceiling. The only thing good about this place is the maintenance crew, they are top notch and come at a moments notice. It's convenient to a lot of places, but de... read more

Joseph W.'s profile image
Joseph W. 
9 years ago

Luxury and Convenience at Your Front Door The Flats at West Broad Village is a perfect living space for the individual or family that's looking for a vivacious place to live in the comfort and accessibility of Short Pump: a safe and commercial area within minutes of downtown Richmond. With a large shopping center and both Whole Foods and Trader Joe's nearby, this is an ideally convenient place to reside. Also, there are multiple restaurants and bars within walking distance; not to mention a gorgeous fitness center and pool f... read more

Adrienne J.'s profile image
Adrienne J. 
9 years ago

The Flats at West Broad Village live here Or nowhere else in all of the capital city! It takes your breath away for those who miss the shopping to the gourmet dining sound s you all paneled doors , hugh closet space a spectacular view and distinctively chicks an understatement. Please take the tour... The family will live the great food choices in walking distance! ACAC IS a great GYM, or listen to jazz at the Wine Loft ( great foot) this is living! 9' ceilings & the most modern appliance. Even on site storage space for resi... read more

Jamaia W.'s profile image
Jamaia W. 
9 years ago

Awesome community I moved here and I don't know anyone, so this was a great community to meet people. It can get a little noisy since I live next to a bar but it's not that bad. The staff is friendly and the apartments are gorgeous though a little pricey. 

Adrienne J.'s profile image
Adrienne J. 
9 years ago

The Flats at West Broad Village as if everything was'nt already perfect, I just learned Duck Donuts will be at my ground level!!! Also resident appreciation week annually is wonderful.. Thanks to the staff. Also, I would like to thank Mia & Chrissy for offering their assistance after my surgery. Upscale, Chic, spectacular are adjectives that come to mind. Not for everyone, only those who yearn for the Best! The attention to detail surpasses anything I've seen elsewhere. I hope they do a senior building I can afford when I re... read more

Adrienne J.'s profile image
Adrienne J. 
9 years ago

The Flats at West Broad Village 4 years of the best! Office staff, maintenance , the community, the view, the amenities , the apt. size, security, & most of all the WOW look on my guest faces?? I feel like I am in a NYC penthouse! I 'm 61 & this home is another world from the 3.3 miles I formerly resided in for 10 years!!! I have pics proving my delight! 

Frequently asked questions about The Flats at West Broad Village

How is The Flats at West Broad Village rated?

The Flats at West Broad Village has a 3.5 star rating with 159 reviews. 

When is The Flats at West Broad Village open?

The Flats at West Broad Village is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com