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The Flats at West Broad Village
- Apartments
- Glen Allen, VA
About this business
Welcome home to The Flats at West Broad Village, in Glen Allen, Virginia.
Location details
3930 Wild Goose Ln, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Don’t Recommend This is the worst complex I’ve ever lived in. -Constant HVAC issues - My HVAC unit has consistently been broken for almost two years. Every few months it gets too unbearably hot or cold that I request maintenance look at it, but there is clearly a more centralized HVAC issue that’s never been properly dealt with. You don’t have control over your own apartment’s heat/ac setting, which is insane to me. -Bad plumbing - I’ve had numerous other plumbing and filter issues that are shoddily repaired or left worse of... read more
Convenience NOT worth the trade off Ever since this property was sold (2022) nearly everything has changed for the worse, most notably the skyrocketing rent (because they can, with no percentage cap, btw no negotiating allowed, "it's our policy - we don't have a licensed broker on staff, that's why.") What makes it worse is the lack of organization by office staff in implementing lease renewals/changes, the ridiculous nightly evening noise level from motorcycles and muscle cars blaring window-shaking music while cruising the... read more
Katya in the Leasing Office is Great! The leasing office was very attentive and responsive to any issues I had. Katya, in particular, was fantastic. She does everything she can to help residents. I was very impressed with her. It’s a nice property that is in a great location. I had a very good experience overall.
Business response:
Welcome and thank you for your five-star rating! We're happy that you are enjoying your stay and always appreciate hearing when team members have been helpful and attentive to your needs. It's great to hear that your experience here has been great, overall, thank you for your residency! -Brittany Davidson, Community Director
Love where you live I've never lived anywhere so convenient! Modern, stylish apartments where i can walk to grocery stores, restaurants, barber shop, my favorite shops, gym and more! It's also an easy 15 minute commute to downtown Richmond, and the staff is wonderfully helpful and attentive.
Business response:
Thank you for taking the time to write this review! The comfort of our residents is of the highest importance to us. We are happy to know that you're enjoying your living experience at Flats at West Broad Village. — Brittany Davidson, Community Director
Couldn't be happier! We downsized a few years ago, and only planned to stay at The Flats for a short while. We knew immediately we didn't want to leave! Beautiful, updated apartments, great amenities and perfect location. The leasing staff is amazing, always eager to help. The maintenance staff is professional, prompt and knowledgeable. Lots of activities, lovely neighbors!
Business response:
Thank you for taking the time to write this review! The comfort of our residents is of the highest importance to us. We are happy to know the quality of your apartment and the service of our staff have met your expectations. — Brittany Davidson, Community Director
Truly the Best Fantastic place to live! We were new to the area having relocated from another state. Very diverse and friendly neighborhood. The staff is awesome, super friendly and host fabulous events for the residents! We love living here because we can walk to the pool, gym, restaurants, plenty of shopping and retail all around. The maintenance staff completes service orders quickly and they do it right. Apartments have nice features, clean upon move in and they even have a service that cleans the lobby areas and hallway... read more
Business response:
Thank you for taking the time to leave this review! We care deeply about our residents and aim to provide the best in customer service and quality. We are pleased that you enjoy the community and have had an overall positive experience! - Tabitha Ochoa, Community Director
Best place to live in Richmond Short pump has the BEST schools and is the safest place to live in Richmond. This urban style community being shared with so much commercial space means you can just come home, park your car in the parking garage, and walk just a few blocks to anything you need. I highly recommend The Flats!
Managed poorly but great location Management is absent most of the time and don’t really care about the people that live there as much as how much work they need to do. There have been large dogs running loose in the halls so we asked them to post a leash policy on the door. They didn’t, however, when somebody’s dog peed on the floor they immediately put a nasty gram up telling people not to let their dogs pee in the halls (because THEY have to clean that.) They’ve also been sending people into our apartment fairly regularly... read more
Trust me- it’s not worth it. I do NOT suggest this complex. They were so sweet and professional to get me hooked. And once I signed my lease that was it. I have sent countless emails with no responses. Called and called again just to be told to email. Email again with no response. Go into the office- send us an email. I’m sure you see the trend. I’ve had to call more than 10 times (yes- during business hours) to have anyone answer. I asked for my packages not to be held (on at least 4 occasions) as my work hours don’t allow ... read more
Frequently asked questions about The Flats at West Broad Village
How is The Flats at West Broad Village rated?
The Flats at West Broad Village has a 3.5 star rating with 156 reviews.
When is The Flats at West Broad Village open?
The Flats at West Broad Village is closed now. It will open at 10:00 a.m.
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