The Federal Savings Bank

Valdez M 

on BBB

3 years ago

I have no idea how they maintain an A+ rating, nor do I understand why the Federal Government or VA recommends them. They make an atrocious amount of money for doing paperwork! They HAVE NO check list. It took them 6 weeks to get my property, that I already own refinanced. I really, really, really wish the VA would stop recommending them. It literally cost me 27% of what I pulled out in equity, for them to take their time to get me done! Worst financial institution that I have ever worked with. 

David C 

on BBB

3 years ago

The company is A rated with me, *********************** was my lender spokesman and did an outstanding job from beginning to end ! Any problems he took care of immediately ! ***** . 

Mordechai M 

on BBB

3 years ago

Thank you ***************************** for your non-stop help from the beginning to the end! Your professionalism, friendliness, quick response time and consistent care to get the job done as smooth as possible, made the experience a most wonderful one! I am so so grateful! 

Mordecai S 

on BBB

3 years ago

Great service! They were knowledgeable and did great job from start to finish! I would highly recommend them. 

Gerald M 

on BBB

3 years ago

****** and ******* M The team that I worked with from beginning to end was superior to any other mortgage company that we worked with over the years of obtaining mortgages. The professionalism, knowledge, understanding, and superior customer support was exemplary. All emails were always answered within 24 hours, phone calls quickly returned. I can't say enough positive things about ******* and Mikaila. Thank you for your exceptional service. I would highly recommend them. 

William a C 

on BBB

3 years ago

I really liked working with *** and everything worked out good. 

Richard R 

on BBB

3 years ago

****** was amazing in every sense of the word. She went above and beyond multiple times to make our loan processes exceedingly easy. She would answer our phone call no matter what time it was. Will absolutely recommend her. 

Keith H 

on BBB

3 years ago

My Loan Officer was very patient and thorough with his guidance and leadership throughout this lending process. He answered my questions and never made me feel rushed to understand. I'm thankful that he kept me updated on each step and for further explaining next steps. My Loan Officer was always prompt with returning calls, text - as well as answering emails. In addition, my interaction with all other staff members assisting with the loan process was too - for sure - indeed pleasant. 

Arthur S 

on BBB

3 years ago

Excellent service from start to finish. I'm just amazed at how simple they made it seem to me. I've used them twice within 3 years and I'd do it again.. Thank you