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The Federal Savings Bank
- Finance
- Hackensack, NJ
About this business
We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for homeownership.
Location details
2 University Plaza Dr Suite 600, Hackensack, NJ, 07601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nothing but lies. Were told they would not run our credit card, they attempted but luckily I am smart and gave them one I knew would not work. Lied about the closing date, lied about submitting papers, lied about our title.
The worst refinance experience ever. A 30 day refinance turned into 111 days due to incompetence and unprofessionalism throughout the entire process. Once closing was completed I was assured my January 2020 payment to my previous lender was made, on time, but it was not paid until Jan 22nd resulting in a late fee and 21 days of interest I had to pay, since at the same time I was billed for my February payment from Federal Savings which included interest for the entire month of January. Finger pointing and lack of responsibil... read more
Business response:
Hi William, We regret to hear you had a negative experience with us. We would like to look into this on your behalf. If you have any additional details to provide, please email us at customersupport@thefederalsavingsbank.com Thank you, Customer Support
Our mortgage banker Derek was assume! Derek was available at all times. He helped alot after regular hours, making his personal cell phone available. Derek went above and beyond to help use get this refi closed in a very timely manner. Derek was very knowledgeable, and Professional.
Excellent bank with great customer service and knowledgeable staff. I am a return customer and would return for a third time.
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.4 star rating with 673 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is open now. It will close at 5:30 p.m.
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