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The Federal Savings Bank
- Banks
- Leisure Village East, NJ
About this business
The Federal Savings Bank is a bank specializes in home lending. They also provide checking and savings services for individuals and businesses. Services available from this bank include mortgage, checking accounts, savings accounts, Certificates of Deposit and IRAs, home loans, business savings and checking accounts, and mobile and online banking.
Location details
401 Madison Avenue, Third floor, Ste 3, Leisure Village East, NJ, 08701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pam ***** and her team are amazing and very professional. The process and accuracy of advisement was on point. There were no hidden agendas and we knew what was happening every step of the way. Outstanding work!!
Business response:
We are happy to hear that you have had such a great experience!
Stacy *****was very professional, compassionate, and supportive to our needs. I would highly recommend her to anyone who is looking to purchase a home. For being a first time home buyer,she explained everything to me and answered any questions. She answer everyone of my phone calls and got back to me in a timely manner. Stacy *****was very loyal and always willing to help.
Business response:
We are very happy to hear that you have had such a great experience. Congrats on your new home!
I had a very rude experience with an individual from your bank. After repeatedly telling him I was not interested in a new loan (VA)he proceeded to continue with its not a loan...again said I was not interested and finally hung up. He then called me back two more times, once on his personal phone. He then started yelling at me, telling me how rude and disrespectful I was. This is not good practice for your bank and if I did want to finance a loan through you, I would no longer care to because of the harassment I received at ... read more
Business response:
Hello - We regret to hear that you have had a negative experience with us. We would like to look into this further for you. Can you please provide additional details to customersupport@thefederalsavingsbank.com. Thank you, Customer Support
I owned my first home when I was 25, and owned it for 13 years. I thought that selling it, just like buying it, would be a nervous, exciting and joyful moment that I would treasure forever. The Federal Savings Bank in Lawrence MA. made my experience horrible, unforgettable, frustrating and stressful. Not only did they display unprofessionalism by giving us unrealistic timeframes and closing dates, but they were not transparent in their information sharing. Throughout the whole process my realtor had to demand answers. At tim... read more
Business response:
Hi *********, We regret to hear that you have had a negative experience with us. We would like to look into this further for you. Can you please send additional details about your experience to the following email: customersupport@thefederalsavingsbank.com Thank you, Customer Support
Don't use this company. I was working with an employee who was representing this bank for roughly 3 months in regards to a work relocation. Throughout the whole process I was told my loan was progressing and everything was on pace to close on time. I came to find out last week, 5 days before closing that my loan was rejected and the employee I was dealing with is no longer with the company! Now I am trying to track down a rejection letter so I can get my deposit back and there is no one around at any branch. This is the wors... read more
Business response:
As you know, the underwriting process is vital to ensuring that every loan is a high quality loan. Underwriting guidelines often have difficult or inconvenient items that result in many changes or additional documents. Unfortunately, based on a thorough review of the information provided, the Bank was unable to determine that you met its credit criteria. As a result, your application was denied. As you requested, we have provided the adverse action notice to you via mail and email. We regret that you did not have a positive... read more
Don’t do business with these people. They say they can do your loan from the beginning and throughout the process then bam! Two days before closing, they can’t do my loan. Doesn’t seem like I’m the only one. What a waste of 4 months and effort. I’d give them a zero start if possible. I also pretty much did most of the elf work myself as well. Terrible communication throughout the process as well. Not professional. Don’t like to respond to urgent messages, emails, calls text, etc... hardly acknowledges communication by me(bor... read more
Business response:
Hi Tyler, We regret to hear that you have had a negative experience with us. We are currently looking into this further for you. If you have any additional details you would like to provide please email us at: customersupport@thefederalsavingsbank.com Thank you, Customer Support
Illegally contacted me even though I am on the pre-screened opt-out program for all loan information. This company preys on veterans (which is horrible) and they cannot deliver the promises that they make. Filing a complaint. Stay away at all costs.
Business response:
Hi Curtis, We apologize for any inconvenience this has caused. We would like to help rectify this situation. We can add you to our do not contact list to ensure you do not receive any further information from us. To add you to our do not contact list, we will need you to provide your full mailing address to: customersupport@thefederalsavingsbank.com Thank you, Customer Support
I would like to notify anyone wanting to build a home to never go through Federal Saving Bank. We have been working this process since Nov 17 and still have not signed the loan paper work to start our build. it starts with submitting paperwork and then every gate required us to provide more paperwork and proof of continuous pay. This bank reviewed our credit score a combined 6 times drastically dropping our credit score which is in necessary. I take our credit scores personally and there was no need to check and re-check 6 t... read more
Business response:
Hi Krisanna, we regret to hear that you have had a negative experience with us. We are looking into this matter for you further. If you have any additional details you would like to share about your experience please send them to: customersupport@thefederalsavingsbank.com
We were looking to refinance our home to drop *** ********* and withdraw some equity. We kept receiving mailers from FSB. Long story short we got all the way through the loan process with a man named Fernando *********. This included a $500 home appraisal that we paid for out of pocket. According to the man helping us we were to close the entire process on January 26th and he would let us know when the documents would be ready to sign. On February 1st we had not heard from the man so I emailed him asking if we should pay our... read more
Business response:
Hi Shawna, We regret to hear that you have had a negative experience with us. We did an internal follow up and you should have been contacted by us directly. In the event that you have not spoken to someone please let us know immediately. You can also email us directly: customersupport@thefederalsavingsbank.com
Frequently asked questions about The Federal Savings Bank
How is The Federal Savings Bank rated?
The Federal Savings Bank has a 4.2 star rating with 272 reviews.
When is The Federal Savings Bank open?
The Federal Savings Bank is closed now. It will open tomorrow at 8:30 a.m.
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