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The Enclave at Prestonwood

3.5

About this business

Location details

Leasing Office, 5930 Arapaho Rd, 5930 Arapaho Rd, Dallas, TX, 75248, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
Sat10:00 a.m. to 5:00 p.m.
SunClosed
3.5856 reviews
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Courtney P.'s profile image
Courtney P. 
6 years ago

Infested with roaches! Like roaches?!? Then this is the place for you!! I’m not talking about one or two big roaches I’m talking about the entire place is infested. Make sure you check your shower, bed, clothes, and fridge. Most importantly never take off your shoes! Oh wanna move to a different unit? Ha. The only way you can move is if you upgrade to a larger unit, pay the higher rent, and a new security deposit. THEY WANT YOU TO SUFFER! Maintenance is a joke. It takes weeks for anyone to come out and fix things. We’ve had ... read more

Sam J.'s profile image
7 years ago

DO NOT MOVE HERE!!! Worst renting situation ever. Why.... 1) no where to park. Parking is not restricted. My neighbor has several cars and they take all the spaces by our unit. Only space open is handi cap. Parked there to unload my car 15 minutes....they towed it...time was 12 am....security had it towed. 2) no security.....unless your being towed 3)foul smell in apartment. They wont fix 4) do poop all over grounds...never walk in the grass. 5) price is decent but trust me you will pay. They will milk you for every sent 6) ... read more

Bonnie W.'s profile image
Bonnie W. 
7 years ago

DO NOT MOVE HERE! The first 3 months I was here, I could not get a water bill. Each time I called there was an excuse, even turning the blame on me saying I set it up incorrectly. They have full control of the water bill here, i can't call the water company. Then my lock malfunctioned on a Saturday after working all day. It was after 5 and the maintenance man stated he was not allowed to do lock outs. I explained to him that I had my key in hand and that the problem was their lock. He again told me that he was not allowed be... read more

D F.'s profile image
8 years ago

Problem after problem They are super nice before you apply untill you sign the dotted line. False advertising of amenities, unorganized, parking sucks (having to walk across the entire complex at night because of parking), hidden fees, they break taa standards, crime activities (a lot of the apartment entry doors have evidence of break ins), employee retention is high, low customer service. 

Chi L.'s profile image
8 years ago

Thank You Just moved in here, my apartment handed over nice and clean, new carpet, new paint etc, had some issues, was taken care very nicely, Mr. Ramon who came & fixed the things in my apartment 2-3 times already, he's a nice gentleman and hard working man, I found office team are very friendly & helpful, Ms. Candice, Kimberly, Diana & friends, and this location is amazingly perfect for me, you have everything close by the both side front or backside, I was referred by my good friend and I'll surely refer this place to my ... read more

Sara B.'s profile image
8 years ago

DO NOT MOVE HERE This review doesn't even deserve 1 star. Management is terrible, and incompetent. Don't even try to get ahold of the corporate office for anything they are just as bad. Do not move here. You will regret it!!! 

Juan C.'s profile image
9 years ago

Look elsewhere! The staff simply does not care about any tenants in this complex. Upon arriving there were multiple issues with pest control in the apartment and a terrible infestation. We were promised that pest control would come out and then backtracked saying we needed proof almost 2 months later. Come to find out we've been paying for a year's worth pest control fees and they never had keys to enter the apartment. (So what pest control did we ever get??) Eventually we had to pay for a $60 professional pest control servi... read more

AAA B.'s profile image
9 years ago

Worst Management Ever Worst Management ever, they care about nothing, cause they take the standard salary, no matter what you said, they will always say" I understand", but they will do nothing. It will take about two months to ask them to fix something, you have to complain again and again, and of course, they will say I understand and do nothing again. Super noisy place. 

cc a.'s profile image
9 years ago

Unsafe Area Gun!!!!!!!! Yes, I have heard there is a gun shoot recently, horrible. Lived here few months, but I am leaving definitely. Always so noisy. 

Frequently asked questions about The Enclave at Prestonwood

How is The Enclave at Prestonwood rated?

The Enclave at Prestonwood has a 3.5 star rating with 856 reviews. 

When is The Enclave at Prestonwood open?

The Enclave at Prestonwood is open now. It will close at 5:30 p.m.  

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