The Dwyer Group

Stewart D 

on BBB

a month ago

Absolulty the worst service ever. Even in writing I addressed my concerns I was completly ignored and they denied everythine even when I sent pictures of the damage caused by their staff. If it is a Neighbourly related company run and run fast! 

Sarah S 

on BBB

a month ago

Mr. ******** in *********************** / ********* was contacted to fix my whole house fan. They sold my partner an attic fan and did not address the house fan. Called them back to repair the house fan. They replaced the motor and did not hook up electrical wires correctly - now they will not return my calls. Contacted corporate office at Neighborly, who will not return calls and I have never received an invoice for what I have paid (over $3K). 

Kirk M 

on BBB

2 months ago

Beware! I was a ************ franchise owner and this corporation had a heavy hand in putting me out of business. They use the existing branchs website to market outside of your territory. When you gained enough business in that area, the corporation sells it to a new owner. The corporation does not clean up your website and ****** gets confused dropping your call volume down to the point where you cant break even. Call volume affects the entire business. When one owner moves in next to you, call volume drops for a month and... read more

Faye F 

on BBB

5 months ago

I hired Air Serv of ******* (**) in March, 2024 to install a new AC compressor. The cost was $3,000 with a limited warranty of 18 months. The system does not work now and has all kinds of installation problems!! The local franchise has obviously gone out of business (rightfully so)! I have contacted the Neighborly corporate or headquarters office in ****, ** more than 5 times with no success in getting management to call me back. The people that answer the phone are cordial and nice, but nothing is happening once I leave my ... read more

Ted B 

on BBB

a year ago

On 5/21/24, I inquired about services here in **************** and apparently the message is routed to *****************. The following day I returned a missed call from ***** who initially said that he had called some time ago. I told him it was only two hours ago. Anyways, I explained a vent I wanted to replace and it was clear he was not familiar that I had described several times. He asked for photos and I sent them to him. Even with the pictures, he was not clear on the products related to the item. He said that he woul... read more

THADDEUS B 

on BBB

a year ago

On 5/21/24, I inquired about services here in **************** and apparently the message is routed to *****************. The following day I returned a missed call from ***** who initially said that he had called some time ago. I told him it was only two hours ago. Anyways, I explained a vent I wanted to replace and it was clear he was not familiar that I had described several times. He asked for photos and I sent them to him. Even with the pictures, he was not clear on the products related to the item. He said that he woul... read more

Bradley S 

on BBB

a year ago

At this point I would avoid this company. I scheduled a meeting and they called me late. I immediately called them on this, and said "It feels like you don't care about my time." Their agent immediately ended the meeting saying that I "would not be a good fit." Extremely unprofessional company. 

Jason W 

on BBB

a year ago

This company has horrible franchise owners who are liars and cheat customers. The franchise themselves will not call anybody back or resolve any of these issues. Extremely unprofessional. Never hire a franchise, especially if it's owned by neighborly. 

Lynn E 

on BBB

a year ago

I have been very pleased with all of my HVAC services as offered through the Neighborly group of companies. They arrived on time and completed the work in a timely manner.