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The Cleaning Authority - Rochester
- Office Cleaning
- Penfield, NY
About this business
Location details
1788 Penfield Rd #2, Suite 2, Penfield, NY, 14526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThank you team 10! You always do a great job cleaning my home.
RecommendedAlways amazing! Love their cleaning.
RecommendedThey are nice people and great themselves when coming into the house.
RecommendedThey did a great job. Everything looked nice and clean.
RecommendedWhen they were done with my initial clean, everything looked so nice, I did not want to touch anything. The cleaners were friendly and professional.
While the actual cleaning went well (minor inconsistencies), our main complaint is The Cleaning Authority’s contract. Please read it carefully! One of the cleaners damaged our quartz countertop (we believe it was from the backpack vacuum that they wear) and not only are they denying that they caused the damage, but per their contract they are not liable for ANY damage caused by their employees. The only thing they MAY do is give you a free cleaning. So, they are basically valuing anything in your home at a maximum of what yo... read more
Business response:
We’re sorry that you were unhappy with our service. Customer satisfaction is our number one priority, which is why we back every clean with a Satisfaction Guarantee. Upon hearing from you, we attempted to refund the clean, as well as allowed you to waive your early termination fee. Over the 17 years we have been in business, we’ve had thousands of very happy customers, but we know we are not the right fit for everyone. I am sorry it did not work out but wish you the best and hope you can find somebody who will be a better fi... read more
RecommendedLove my team - Elena and Maia - always do a very good jo.
Business response:
Thank you Jan for your kind words. It put big smiles on Elena and Maria's faces, and that's the best part! It's a pleasure to serve, thank you.
RecommendedFriendly excellent clean, look forward to their time to clean my home
Business response:
Thank you so much for the feedback! We value all customer opinions. I'm delighted that you are satisfied with our services!
RecommendedThe cleaning team are always respectful and efficient. 👏
Frequently asked questions about The Cleaning Authority - Rochester
How is The Cleaning Authority - Rochester rated?
The Cleaning Authority - Rochester has a 4.7 star rating with 880 reviews.
When is The Cleaning Authority - Rochester open?
The Cleaning Authority - Rochester is open now. It will close at 5:00 p.m.
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