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The Cheesecake Factory
- Restaurants
- Phoenix, AZ
About this business
The Cheesecake Factory is surely the place to go when craving a rich and delectable slice of the mouth-watering dessert, but this restaurant offers much more. Serving appetizers, lunch, dinner, late night dining, Sunday Brunch, and a full bar, the Factory is a great choice for a casual dining experience. Everyone will find something to their liking with over 200 menu selections of pizza, pasta, seafood, steaks, salads, sandwiches, burgers, and more. Be sure to save room for one of the 50 award-winning cheesecakes and dessert... read more
Location details
15230 N Scottsdale Rd, Phoenix, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The waitress was awesome. The food was great until we got out "SMALL" pieces of cheese cake. Isn't this the whole reason for going, the Cheese cake. Just saying. We thought it would be nice to get a bigger slice.
Business response:
We are so sorry you were not happy with our portion size, Nicole. We have not changed the sizes of our slices - the slice size is the same as it always has been whether purchased to go or to dine in. As you can see when looking at our many flavors in our bakery case, some are taller and firmer while others are more delicate and slightly shorter in height so they can appear smaller. Having said that, there is also always the chance of human error and we welcome the chance to talk to you directly. If you'd like to speak with u... read more
Good service, nice staff and a beautiful restaurant. I had the Shrimp Scampi and it was just ok. It was breaded and there was no flavor on the breading which took any flavor away from the shrimp. I would not order that dish again. I would however go back again sometime.
Business response:
Hi George, Thank you for your feedback! We are sorry to hear about your meal! Next time, if there is anything that can be improved, please let our managers know so we can make things right while you are still dining with us! Thanks again!
Worst service, Ever! Our server brought chicken marsala without mushrooms, which is the best part! It took 15 minutes to get a steak knife for my steak, it was cold before I could eat it! Terrible Service!
Business response:
Hi Loralee, We're so sorry to hear about the meal you received during this visit! We hope you can give us another chance and next time, if anything happens to disappoint you, please let our managers know so we can make things right while you are still dining with us. Thank you for your feedback!
Amazing per usual. We were seated promptly even with how busy they were by the lovely Keith. He was very welcoming as he found out my daughter was new to the area. Our server and his wife were lovely as well as Michael who I swore was Italian but in fact was an unexpected mix of Bulgarian and Mexican! Anyway food was beyond amazing, service was exceptional! We had such a great time we came back for lunch the very next day!!! Same experience with completely different staff!! In a city where you’re new it’s nice to know someth... read more
Frequently asked questions about The Cheesecake Factory
How is The Cheesecake Factory rated?
The Cheesecake Factory has a 4.4 star rating with 3,783 reviews.
When is The Cheesecake Factory open?
The Cheesecake Factory is closed now. It will open on Monday at 9:00 a.m.
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