The Capin Group

Farah Garrido 

on Google

2 months ago

The ONLY reason I am leaving one star is yo be able to write a review. We have been without hot water for the past 2 days. I have been calling and no one answers the after hours phone. Finally today Monday after back to back calls a young lady answers the phone she seemed to be bothered that someone with an emergency was calling. She was very rude and even said well if I get off the phone with you then maybe I can call the plumber. This is not the first time someone answers the phone so rudely and has no empathy that I am a ... read more

Hayley Jimison 

on Google

8 months ago

The actions of Capin Group and its contracted security company have become increasingly intrusive and troubling. The security personnel employed by the HOA have engaged in persistent and unwarranted harassment, including the placement of stickers on vehicles despite their parking being in accordance with community standards. These tactics appear to be systematically employed to create an atmosphere of intimidation, seemingly aimed at pressuring residents to vacate the neighborhood. Furthermore, the behavior reflects a lack o... read more

Alexis Serrano 

on Google

8 months ago

I have been a property manager and asset manager in multifamily for many years. Not only do they not follow their own outlined rules, but they pick and choose who the rules apply to. They treat renters like second class citizens. I have heard feedback from homeowners who mirror this same sentiment. Fannie is very passive aggressive and speaks to you like you are uneducated and beneath her. Just look at how she responds to her tenants on these reviews…… Exploiting their issues, blasting them, instead of being kind calling an... read more

Anais Morinaga 

on Google

8 months ago

While the grounds of the community are well-maintained and reflect the care taken in keeping the neighborhood beautiful, the management's approach leaves much to be desired. Unfortunately, when residents raise concerns or seek clarification, the response from the manager, Fannie, is often less than professional. Rather than addressing questions with patience or understanding, she tends to react defensively and, at times, aggressively. This creates an uncomfortable and unwelcoming atmosphere for those who are simply trying to... read more

Ian Anderson 

on Google

9 months ago

Trust the reviews. Worse decision I ever made in my life. Yes the Fees are almost $700 don’t take our word for it just gon on out at look at what you get for it. I had a vehicle stolen twice there. I was told the cameras didn’t work so they got away. Yes everything is via email. No one will actually speak with you and give you a real answer. The pool has never been open in over 2 years. The elevators in each building are out of compliance you can literally see it on the permit in the elevators. People get stuck, they break d... read more