The Capin Group

Annie Vega 

on Google

a month ago

I've had the best experience with The Capin Group Management, It’s rare to find an HOA management company in Florida that is so responsive and helpful! Their customer service is outstanding, and they truly go above and beyond to assist in a timely manner. Every interaction I’ve had has been professional, efficient, and pleasant. Thank you for setting such a high standard for HOA management! Good Job to ALL the management TEAM! 

Farah Garrido 

on Google

5 months ago

The ONLY reason I am leaving one star is yo be able to write a review. We have been without hot water for the past 2 days. I have been calling and no one answers the after hours phone. Finally today Monday after back to back calls a young lady answers the phone she seemed to be bothered that someone with an emergency was calling. She was very rude and even said well if I get off the phone with you then maybe I can call the plumber. This is not the first time someone answers the phone so rudely and has no empathy that I am a ... read more

Anais Morinaga 

on Google

11 months ago

While the grounds of the community are well-maintained and reflect the care taken in keeping the neighborhood beautiful, the management's approach leaves much to be desired. Unfortunately, when residents raise concerns or seek clarification, the response from the manager, Fannie, is often less than professional. Rather than addressing questions with patience or understanding, she tends to react defensively and, at times, aggressively. This creates an uncomfortable and unwelcoming atmosphere for those who are simply trying to... read more

Ian Anderson 

on Google

11 months ago

Trust the reviews. Worse decision I ever made in my life. Yes the Fees are almost $700 don’t take our word for it just gon on out at look at what you get for it. I had a vehicle stolen twice there. I was told the cameras didn’t work so they got away. Yes everything is via email. No one will actually speak with you and give you a real answer. The pool has never been open in over 2 years. The elevators in each building are out of compliance you can literally see it on the permit in the elevators. People get stuck, they break d... read more

Sarah Nicely 

on Google

11 months ago

I’m hesitant to post this under my real name because I fear retaliation from the manager, Fannie. She runs the HOA like it’s some sort of authoritarian regime. She harasses me, my guests, and my neighbors regularly. She sends out baseless violations and then avoids providing any supporting documentation when I ask for it. The entire HOA seems indifferent to the residents—especially in the way they communicate with us. The girl at the front desk will tell you no one can help and then never follow up. It’s a complete mess.