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The Bugnappers
- Pest Control
- Ogden, UT
About this business
Northern Utah’s choice for pest control, bug treatment, lawn fertilizer & care for both home & commercial property. Our pest treatment begins with your home’s interior; interior pest control applications are applied to all the baseboards, under sinks, basement storage & more. Our exterior pest control treatment is applied to the entire foundation of your home, up into the eaves, lawn and landscape areas! We also dream of having the best looking lawn on the block & with regular lawn care fertilization & weed contr... read more
Location details
2660 Industrial Dr, Ogden, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In progress of trimming bushes and highly allergic to spray. Had to explain multiple times to hold off and come perhaps after 10/23 after trimming. Got my 4th call about them coming out before date. Explained why again and apparently she tuned me out and that's when it become unexceptable. Then Manager made me feel like I had no reason to complain and kept interrupting like I didn't matter. Unexceptable! At this point anything she said was just excuses! All I wanted was better communication among them. The field technicians ... read more
I think they are an amazing company. They dont make you pre-pay for services and they dont bother you and being on your door for payment they come and get the job done and you can pay at your convenience. I dont know any other company that would do that for a customer. And their services work amazing after battling my daddy lions for years, theyre finally gone and my elm tree bugs out of my house and yard. Yay !!!
We recently hired this company for pest control. They sprayed yesterday and left my windows with a streaky film of their pest spray. Upon calling the company to hopefully mitigate the problem both individuals were defensive, explaining their protocols, and essentially claiming we should have been aware of window residue (??). In the 25 years of homeownership weve never experienced this type of (blame-the-customer) situation with a service provider. Ultimately they were unwilling to do anything for me beyond a small discount.... read more
The Bugnappers spray for My parents, Me, and for our business and rental properties. They are super easy to work with and have a good group of employees. I haven't had one bad experience.
GREAT COMPANY THEY ALWAYS DO A GOOD JOB FOR ME.
This company rips people off. They say a service costs so much, then they charge you for multiple services, even after quoting you a lower price. Never use this company.
I hired this company to come out and spray. The day they sprayed my wife was home and confirmed the appointment. She was home in our dining room and saw the truck pull up. She went back to what she was doing and 20 minutes later she wondered if they were still spraying the outside and they were gone. The treatment was to spray inside and out. Since she saw them we assumed they did the outside of the house as agreed upon. Unfortunately they didnt knock or ring the doorbell. I proceeded to call them and let them know that I wa... read more
Business response:
Hi ****,Thank you so much for contacting ** and for your feedback, as it helps us train our staff and improve. We are sorry to hear about your frustrations and would be happy to get this resolved. I believe one of our owners is already working on getting this resolved. Please let ** know if there is anything we can do.Kind Regards,The Bugnappers
DO NOT GET INVOVLED with this company. They would quote my elderly neighbor one price over the phone and hand her a bill almost twice the amount they quoted her. They are now currently taking money out of her account without permission even before they do a service for her and telling her that she preapproved it when she called to ask why. Last time she spoke with them before they took money out of her account she CANCELLED ALL SERVICES with them.
Business response:
Hi *****,My name is ***** and I am the office manager at the Bugnappers. I have been with the company for over 10 years and I assure you we do not automatically draft payments out of anyone's account unless they made payment arrangements. If your neighbor still owed on her account for services prior to cancellation we would continue to run her payments she would have agreed to unless she calls in and puts a stop to it. We actually have a pretty simple process, we don't do contracts, customers have to pre approve services and... read more
Service i recieved was did not resolve the bug issues i have been having they could not identify the bug i was having problems with which i still am having after a new spray 3 days ago which would be there 4th visit not only do i still have SPRINGTAILS but also have ants and spiders and beetles i found out from another pest control service what i was dealing with because no one at bugnappers could identify the problem bug ******* accused me of wanting free sprays every couple weeks which is not very profesional for customer ... read more
Business response:
Hi Will,We are very sorry to hear that. We truly feel we have tried our best to take care of you and make sure you are happy. You have called in and treated our staff very unprofessional and still we came out and sprayed a couple of times. You even called in and apologized for the mistreatment of my staff. The last conversation we had we told you that we are clearly not doing the job and you are not happy so you should find another company. We are very sorry for the inconvenience on both of our behalves but we think it is be... read more
Frequently asked questions about The Bugnappers
How is The Bugnappers rated?
The Bugnappers has a 4.1 star rating with 905 reviews.
When is The Bugnappers open?
The Bugnappers is closed now. It will open at 8:00 a.m.
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