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The Boat Dock
- Boat Dealers
- Springfield, IL
About this business
Welcome to Central Illinois' premier sales and service center, The Boat Dock. In less than ten years we have grown to be one of the largest full service Marine dealers in the Midwest. With the area's newest and largest indoor showroom, our selection of boats and accessories are second to none. We firmly believe the dealership you choose, is just as important as the brand boat you choose. The Boat Dock not only carries some of the finest boat names in the marine industry, they have also been blessed with a staff that prides t... read more
Location details
4600 Rising Moon Rd, Springfield, IL, 62711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a boat on July 18th they told me it was going to be two-three weeks for a part they were waiting on before I could take the boat out. 7 weeks later and boating season almost over and it’s still not drivable. They let me back out of the deal but wouldn’t even split the fees with me. So I lost $1700 on a boat I never got to take out. Why would you sell something that’s not operational in the first place? Will never do business here again and neither should you!
These guys really need to get their act together. Years ago I put money down on a boat. Unable to pick it up until the weekend, I received a call Friday that they had sold the boat and then they tried to sell me one for $10,000 more. This is the fourth year in a row now that I have received a letter thanking me for purchasing a boat from them. Sorry folks, you LOST my business four years ago, not gained...... guess I’m still waiting on the delivery of a boat said boat because it never showed up!
Business response:
Ellie, we apologize for the letters as we merged into a different CRM system. We understand your frustration and we hope you consider us in the future .
Lance and Greg both were proficient in their tasks in the servicing, storage, and delivery of my pontoon in 2019/2020 that I bought from the boat dock in 2014.
Business response:
Jennifer, we apologize for leaving you feel as if we do not care about our customers. We make it a priority to serve each customer with the highest level of gratitude. We will have a manager reach out to regarding any outstanding concerns. Also, thank you for taking the time to leave a review along with feedback!
RecommendedBought 3 items now always good to deal with. Always feel like we got a fair deal.
Great buying experience. Love our 2019 SunTracker. We use it every time it's not raining on Lake Decatur.
Scott and everyone went out of their way to get me the boat I wanted and in a reasonable time frame. Sue made the paperwork a breeze and Mike and Jim made the walk through interesting and informative. Big props to the guys in the shop for getting my rig ready on a tight deadline. My experience was awesome all the way around.
Purchased a used boat from them and nothing but outstanding service. Adam was very professional, knew everything about the boat and kept me informed through the entire process. Great place and great boats! Places like the boat dock are hard to find! Highly recommended!!!! Thank you!
Good dealership to work with. Consistent and knowledgeable.
Business response:
Thanks for the feedback Andrew! We appreciate it !
Frequently asked questions about The Boat Dock
How is The Boat Dock rated?
The Boat Dock has a 4.6 star rating with 364 reviews.
When is The Boat Dock open?
The Boat Dock is closed now. It will open on Monday at 9:00 a.m.
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