TGH Imaging Powered by Tower

Jerry G. 

on Birdeye

a year ago

This place is TERRIBLE! NO customer concern, you will WAIT FOREVER whether on the phone or in their office. The phone system is the WORST! Can't get to the people you need and you will hold endlessly listening to nonsense recorded messages and apologies. 

Grandma S. 

on Birdeye

a year ago

Got a call at 4pm the night before my early morning appointment for a CT to tell me that the authorization hasn’t gone through and I can either reschedule or pay out of pocket. After sifting through the confusing information I was given and trying to wrap my mind around how this could even happen, I learned that I can contact my doctor and provide a number and case number so that the authorization can go through. Problem is, after I got off the phone with the girl that gave me this news, it was already 4:15, which means I ... read more

Carolyn W. 

on Birdeye

a year ago

It is impossible to make a appointment for test ordered by your Doctor.when you call to get an appointment they put you on hold for hours at a time and nobody answers.they don't deserve one star.I go to the one on N.Habana Ave.I have been trying over 2weeks trying to get appointment. 

Kimberly Hewlett W. 

on Birdeye

a year ago

It is impossible to get a hold of Tower. It is a nightmare!!!!! My poor 92 year old mother cannot get through and she is home all day to wait on hold. Terrible. Also, I have had the same problem so I thought maybe if I hit Spanish I might get through and lo and behold I got through.  

Yipsy S. 

on Birdeye

a year ago

Tower was the best Radiology center, but after TGH took over, the service has declined so much. Scheduling is basically impossible. They don’t answer the phone. I spent one and a half hour yesterday on hold trying to schedule a CT and nobody answered. I have been on the phone today for 40 minutes and no answer either. What a joke, I don’t understand their way of doing business. TGH has such a poor and inefficient service delivery that has downgraded Tower to the floor.  

Lana W. 

on Birdeye

a year ago

Had an appointment for 5-20 23. Everything was on schedule and confirmed. It was for a pelvic, so had to drink 32 ounces of water and hold it. I get there and was told the tech cancelled it. No one told me. I am so pi_ _ _ d. No pun intended ! 

Tamara H. 

on Birdeye

3 years ago

My doctor referred me for an EKG to Tower Radiology. My EKG was done in a manner I never had experienced before. During the EKG someone just walked in the door and the stickers were placed while my shirt was not moved, and it was a cold day, so I was dressed warm and with a round neck top. The result was that I needed to get a new EKG to get cleared for surgery. Since in Wesley Chapel there was not another place, I could find to get a new EKG fast, I went back to have an EKG performed at Tower as years ago it was performed d... read more

Charlotte G. 

on Birdeye

3 years ago

22 minutes on hold to talk to a person only to be told they were taking names and will call back or schedule on line. I scheduled on line showed up for the appt only to be told I did not have an appointment. Went on line to schedule an appointment and it's been 3 days and no call back. Called again today and waited another 25 minutes to talk to someone who gave me the same story about taking names. I explained my experience and she put me back on hold and waited another 10inutes and hung up. It shouldn't be this difficult to... read more

Tony P. 

on Birdeye

3 years ago

Horrible horrible horrible! A must avoid walk in nightmare! My visit was at the Pasco Bayonet Point office. I tried to schedule online for a chest X-Ray, but was unable to do so as it appears that this is done only through a walk in process?. After countless hours of calling both the Trinity and Bayonet point offices with no pick up and promises to return calls to try and make an appointment. I eventually got someone to pick up after a long long wait, who advised me there was no appointments needed for Chest X-Rays.. The... read more