Tony P. on Birdeye
2 years ago
11/09/2021, 08:23 AM
Horrible horrible horrible! A must avoid walk in nightmare!
My visit was at the Pasco Bayonet Point office. I tried to schedule online for a chest X-Ray, but was unable to do so as it appears that this is done only through a walk in process?. After countless hours of calling both the Trinity and Bayonet point offices with no pick up and promises to return calls to try and make an appointment. I eventually got someone to pick up after a long long wait, who advised me there was no appointments needed for Chest X-Rays.. The next day I arrived at the office at 8am where there were just 4 people in front of me. As the 4 patients were called the room started to fill up quickly and by 9am was two thirds full.. As the new group of patients were getting called and by 9-30am (90 mins later) that I was getting over looked? Once again I went to the front desk and explained my plight to be told, that I was next and that the office was really busy? I settled back in to my chair.. 4 patients later I was still seated and wondering where my call was? I revisited the desk and ask why I was still waiting and that the reason I was first in the office was to beat the rush? I asked the brash receptionist what the "walk in" protocol was? She could not explain it with any ;logic?, other than that the tech was very slow!
If there is to be a long wait like this then on check in patients should be given a rough estimation of a wait time, just like in a busy Restaurant! Its then up to the patient to make a judgement call whether they want a 90-120 minute wait?
Once called I was ushered into the X-Ray room with no apology, Good morning, please or thank you from the bland Tech.. Which summed the whole visit up!
I did call head office on the listed number on the Tower Webpage to save writing a bad review and complain direct to be told that the number called is no longer in service! What a surprise.. So on closing, there are other options in Town, so don't waste precious minutes of your life waiting in line for the call that never seems to come!