Texas Urology Specialists-Plano

Steven Crawford 

on Google

a month ago

Sadly, the service goes from hit-and-miss to non-existent. I call, and call to hear never-replied voicemails, or disconnected, or forwarded to another facility operator. They repeatedly cancel my appointments, and getting my my prescription is a full time nightmare. Since first going there 2 years ago, I have been out of my prescription a total of 6-full months. This time, I find out that my Doctor retired over 6-months ago, so I no longer have a Doctor there, and no one bothered to notify me. They just cancelled my appointm... read more

Ayyybe 

on Google

a month ago

- the “doctor” examined my prostate and said it felt normal despite other urologists saying it felt boggy/enlarged. Prescribed me 30 days of anti-inflammatories because he said my urethral pain could just be an idiopathic “cycle of inflammation” . On that useless course of medication I got a bug bite that almost send me to the ER because I never felt pain from it before it reached my lymph nodes. And the main pain was still there too. - when i suspected a urethral stricture after my first appointment (and the doctor suggeste... read more

Marianna Ramirez 

on Google

2 months ago

My mom has had a terrible experience with the front desk. She mentioned that they are not friendly at all. On one occasion, they placed her and her interpreter on hold and never returned to the call. To make matters worse, on the day of her appointment, they called to cancel, stating that her primary doctor had not sent the referral. A simple call in advance would have allowed my mom to contact her primary doctor to resolve this. It is disappointing that they believe they can treat people with such a lack of respect. I expec... read more

Oscar Melendez 

on Google

2 months ago

Can I do 0 stars? I am very frustrated with the customer service at Texas Urology Specialists. I called six times to confirm my insurance coverage, and was told repeatedly that they accepted my plan. Based on this information, I went through the process of getting two referrals from my primary care doctor, wasting two weeks of my time. When I finally saw the specialist, I was told that they do not, in fact, accept my insurance. This lack of accurate information has caused a significant delay in my treatment and a lot of unne... read more