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Texas Steak Express
- Restaurants
- Abilene, TX
About this business
All the convenience of delivery service with the quality of a home-cooked meal: At Texas Steak Express we've been bringing together the best of both worlds for two decades. We're the only place that brings true blue steak to your door, too, with a menu loaded with classic American cuisine including cheeseburgers, sandwiches, salads, seafood, and much more. Craving something sweet but don't want to go to the store? We even deliver desserts! And if you're out and about already, you can always dine in with us or take out someth... read more
Location details
5217 US Highway 277 S, Abilene, TX, 79605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 10:00 p.m. | |
| Tue | 10:30 a.m. to 10:00 p.m. | |
| Wed | 10:30 a.m. to 10:00 p.m. | |
| Thu | 10:30 a.m. to 10:00 p.m. | |
| Fri | 10:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 10:00 p.m. |
RecommendedI still would order from you because your burgers haven't changed..I've dealt with going without a straw,,ceo guy emailed and said special note on phone num... smdh now you don't give napkins,straws,wow.....smdh
Business response:
Karen, thank you for taking to time to leave us a review – we are glad you enjoy our burgers! Not receiving straws or napkins in your order can be frustrating, and we will use your feedback moving forward to be more attentive when packaging our orders. We hope to see you again soon. Eric R., General Manager
Placed an order tonight and they forgot our whole meal! A whole cheeseburger, and loaded baked potato was missing! We called and spoke to the manager Eric, he then told us it was going to be 45 min until they can deliver us another one!! I decided to drive back so I could get it faster and Ashley (the lady at the drive thru window) was completely rude.. i asked to speak to the manager AND HE RUFUSED TO SPEAK TO ME?! WHAT KIND OF CUSTOMER SERVICE IS THIS??!!
Business response:
Krystal, items missing from your order is unacceptable, and we do apologize for the mistake. All of our food is cooked fresh to order, in the order the ticket was received, therefore the wait time for delivery may vary. However, there is no excuse for any rude service, and we will get this issue fixed. Thank you for taking the time to give us feedback about your experience, we will do our best to correct this moving forward.
Steak was tough as shoe leather and didn’t even taste like a Ribeye.Potato loaded with an extra charge of 1.99 meant just a little bacon,no cheese.Salad was a little lettuce and one tomato,and I can’t forget the cold roll.Not impressed for 24 dollars!
Business response:
Hello Angie, We are sorry your last order was not up to standards. We hope you will give us a chance again in the future. Eric R., General Manager
Waited nearly 2 hours for our delivery. I spent at least 30 minutes trying to call and find out where our delivery was. The phone was either busy or not answered. When I did get ahold of the manager he was very rude and cited it had only been “96 minutes” and that they had over “200 tickets”. While the food has always been good, this encounter will definitely cause them to lose our business.
Food is always great, and so is the customer service. Our delivery driver Jose was one of The nicest people I’ve met in a long time! If you haven’t ever tried Steak Express you definitely need to check it out.
I love steak express, however the last two times I’ve gotten their chicken breast it’s been raw. This time I ask to speak to the manager and he was very rude, when I told him it had pink in it and tasted raw he said “do you want me to burn it for you?” Not what I expected to come from a manager. I have gotten great chicken before but after that comment and him not wanting to fix the actual issue, he did offer me another chicken breast but why would I want a burnt chicken breast. Hopefully higher ups will get a new manager.
Ordered dinner Friday night, order was placed at 5:59 pm. Waited in the parking lot for an hour while they still prepared the food. The $19 Ribeye I ordered was disgusting, felt like eating rubber. The baked potato was hard, my entire meal was ruined. I called and spoke to the manager about my disappointment he said he would credit my account. While in the neighborhood today I decided, why not order burgers since I have a credit. Nothing like wasting money on a worthless steak and be told I would get a credit to make up for ... read more
Thank you for always taking care of HJC when we need lunch for meetings. Great food and tea!! Best service
Frequently asked questions about Texas Steak Express
How is Texas Steak Express rated?
Texas Steak Express has a 4 star rating with 893 reviews.
When is Texas Steak Express open?
Texas Steak Express is closed now. It will open at 10:30 a.m.
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