Texas Health Presbyterian Hospital Dallas

Thomas W. 

on Birdeye

a year ago

Customer service in the U.S. has sure gone down in the last few years, but Mrs. Juana Garza in medical records is the exception to the rule. She was very polite, helpful, answered all of my questions, and followed back up in a few hours making sure I was taken care of. This lady needs a raise.  

Jackie Y. 

on Birdeye

2 years ago

On Monday, October 25th, I called your facility to schedule a Monoclonal Enzyme Infusion. I was told the earliest available appointment was Friday, October 29th at 9AM, 4 days after my phone call. I arrived on time, was escorted to the infusion area, only to be told that I had "missed the window". I didn't "miss the window", your facility "missed the window". I waited 4 days, feeling very sick, and you "missed the window"? I was also told by the employee who was to do the infusion, that I "looked better that most people she ... read more

Laurie H. 

on Birdeye

2 years ago

My mother was taken to Presbyterian hospital in dallas tx this am. Dr Neff was great. However we were left in the ER rm for 3 Hrs waiting for a rm to be cleaned. Ask Nurse Shanica when is my mother going to be taken to her rm. The nurse commit was they said they are cleaning it. I said it doesn't take 3 hrs to cleaning a rm. NURSE SHANICA said very rudely "Oh yes it does." Next time I will take my mother to Baylor Hospital.