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Texas Bay Credit Union
- Finance
- Houston, TX
About this business
Specialties: We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on t... read more
Location details
12611 Fuqua St, Houston, TX, 77034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I am sharing my recent experience at Texas Bay Credit Unions ************* location on March 31, 2025. I visited the branch at 1:30 PM to open a new savings account, bringing my drivers license, a photo of my Social Security card, and my U.S. passport. The Assistant Branch Manager, ***** ****, assisted me. After verifying my identification and consulting a colleague for approximately 20 minutes, she informed me that I needed to present my original Social Security card and passport.Following these instructions, I returned at ... read more
I am sharing my recent experience at Texas Bay Credit Unions ************* location on March 31, 2025. I visited the branch at 1:30 PM to open a new savings account, bringing my drivers license, a photo of my Social Security card, and my U.S. passport. The Assistant Branch Manager, ***** ****, assisted me. After verifying my identification and consulting a colleague for approximately 20 minutes, she informed me that I needed to present my original Social Security card and passport.Following these instructions, I returned at ... read more
Business response:
Thank you for reaching out and sharing your experience. While we truly appreciate your time and effort in providing the required documents, unfortunately, we were unable to verify all the necessary details on the ************ discussed during your visit at the branch, while our team carefully reviewed the documents, we noticed several discrepancies, which prevented us from proceeding with your request at this time. Our goal is always to provide clear guidance and efficient service, while ensuring we meet all necessary verifi... read more
I joined the credit union because I wanted to be treated like a human being not a number like a national bank. After 4 years with NO overdrafts or any other issues, my mother in law wrote me a check just north of $90k. I deposited in on a Friday and they said there would be a hold. I get it. Thats common for a check that size. On Monday, the check she wrote cleared her credit union. On Wednesday, 5 days after it was deposited, I called to ask if they could release the funds. The lady on the phone said she would submit the re... read more
No Star. Very bad management. They can not help you, also do not know how too, Car LOAN NO NO NO PLACE CHARGING DOUBLE INTEREST RATE NON SENSE DOUBLE CHARGING FROM WITHOUT AUTHORIZATION .
Poor customer service. Do not seek to understand and resolve customer issues not interested in whatever customer situation are .the branch services lack professional help as well as the support center.the issue arose when the family purchased a car for our daughter in with the credit union adds insurance by a 3 party. We tried to resolve the problem provided the proper documentation but help from any one from this business.later a $3,000 insurance was added again to the loan which I disputed and just received a refund. To an... read more
I have been with Texas Bay for years. Never late on any of my accounts. Paying my bills through the night I accidentally input the wrong checking account number in (I number off) and I also set up automatic payment. My payment was only $17. Several weeks later I received a call for Texas bay stating that my payment was late. I explained to the rep that I was setup on autopay After research the rep advised me that the account number was input wrong. I corrected the issue immediately and also caught up the bill and paid the fo... read more
Refuse to accept my payment on a loan because my husband had a loan in his name paying late and a credit card in his name only but I was told in order to get my loan I had to sign on his credit card to add an additional $4000 or $3000 so I did and paid off my portion but since he's late they cleared out my checking account which was in my name only and put toward his payments. Every time I pay my loan they put it to his and consider my loan as being late and charge me late fees. Now they want to threaten me as to take my veh... read more
I have been having a hard time with my bills and I am 40+ days late with my credit card. So Monica called me at 9:39am, while I was still asleep. I then got a text message from her at 9:55am. I responded to the text message at 11:15am when I woke up tell her when I would be able to make a payment. At 1:45pm I got a text from my stepmother that Monica had called her and left a voicemail trying to reach me. I haven't lived with my parents in over 10 years which is before I even opened my account at Texas bay. Then at 1:49pm my... read more
I was a member with Texas Bay, people don't get multiple loans with them. Why if one of your accounts are late they default all of them. They totally black mail you for payments of all. They threat you with repo on all. I caught COVID pneumonia everything went belly up. I even had disability insurance on one . Claim was denied reason they said already had the illness. Due to COVID it flared up. They are rude not caring behind on technology. Can't make weekends deposits cash because close at 90 percent of there locations. Peo... read more
Frequently asked questions about Texas Bay Credit Union
How is Texas Bay Credit Union rated?
Texas Bay Credit Union has a 4.8 star rating with 1,931 reviews.
When is Texas Bay Credit Union open?
Texas Bay Credit Union is open now. It will close at 5:00 p.m.
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