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Tesla
- Car Dealers
- Vienna, VA
About this business
SERVICE HOURS: Monday – Friday 8:00 am – 5:00 pm, Saturday – Sunday Closed
Location details
8500 Tyco Rd, Ste A, Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
had three tires replaced per Tesla service recommendation (Tyco Rd). One of the tires was low on air and I took it to a local mechanic. He showed that one of the new tires which had a little over 20k miles was worn out. I called the Tyco Rd service center, and the tech said there is no warranty for tires that is worn out. I told him this is my 10+ car and there has never been an issue where a tire got worn out in 20k miles. He said it could be way I drive, I told him pull up the camera data and review my driving. Then he sa... read more
They are unresponsive to serious safety issues. My doors on our Tesla don’t open from the outside, my husband had fro climb in the trunk. They have repeatedly set up on site service appointments for him and then canceled them only to re schedule weeks later. I finally got to a customer service agent on line who said they have an obligation to handle safety issues immediately and advised my husband to go directly to Tyson’s to drop off his car. I was supposed to get a call at 7am about getting a loaner and it’s 8:15am and not... read more
Took delivery of Model 3 on Dec 13th. The Salesperson was nice but I had a few issues with my experience. I was rushed through the walkthrough of the car ...in the dark. Recommend taking delivery with plenty of daylight available. Salesperson walked through my loan and personal info in the lounge. I would have appreciated a more private setting to discuss the terms of my loan. And finally, the car was given to me with 20% charge. So with the stress of it all ...I also had to figure out how to get to a supercharger to make it... read more
Took delivery of Model 3 on Dec 13th. The Salesperson was nice but I had a few issues with my experience. I was rushed through the walkthrough of the car ...in the dark. Recommend taking delivery with plenty of daylight available. Salesperson walked through my loan and personal info in the lounge. I would have appreciated a more private setting to discuss the terms of my loan. And finally, the car was given to me with 20% charge. So with the stress of it all ...I also had to figure out how to get to a supercharger to make it... read more
RecommendedBest car service station they replaced my crappy off market windshield wipers from a local car place for no charge.
Andrew the associate service manager at Tyson’s needs to be fired. I’ve never experienced worst customer service as I have with him. I wish my car was towed to Rockville instead because their service managers are 10x better. Tyson’s is admitting a faulty part for a CPO car still under warranty but refusing to pay for what occurred because of the faulty part. I have video and photo evidence of this. My service manager Edward even is confused as to why this is an issue. Andrew does not need to work in customer service.
Thank you Paul in the service department for being so help to this new Tesla owner. Great customer service! #teamtesla
I worked with Anita Alvarez in the service side ... there isn’t enough like her in the car business. Kind yet professional ... exceeding expectations is routine for Anita ... Thank you and well done. Al Meer Maserati of Washington Alfa Romeo of Washington
Frequently asked questions about Tesla
How is Tesla rated?
Tesla has a 3.8 star rating with 1,265 reviews.
When is Tesla open?
Tesla is closed now. It will open at 10:00 a.m.
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