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Tenvoorde AutoSport
- Automotive
- Saint Cloud, MN
About this business
Location details
185 Roosevelt Rd #2, Saint Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Transparency from a sales staff member was lacking in a big way. When asked about the time the vehicle had been on the lot the truth was not provided. The photos online were not an accurate representation of the vehicles condition upon arrival as the vehicle had appeared to sustain damage while in the dealers possession that was not disclosed by sales staff. When brought to a staff members attention, the dealership stated they would repair the vehicle. However, the damage should have been disclosed and not discovered after a... read more
Business response:
Hi Adam, We appreciate you bringing this to our attention as well as having the opportunity to speak with you. We strive to provide a clear and transparent interaction with all of our customers and regret that we fell short during your visit. As discussed, we are repairing the issues with the vehicle and will reach out to you as soon as that is completed. Thank you again for your feedback, understanding and willingness to allow us the opportunity to make it right.
Waited over 30 minutes to be helped even though I made an appointment. Truck was in horrible condition and was told I couldn't even test drive it because it need some new parts. Drove over hundred miles to not even test drive a truck.
Business response:
We apologize for your experience. A newer salesperson set the appointment without checking the status of the truck. That should not have happened. Our sales manager, Kris, tried calling you to apologize and try to resolve the concern. We are sorry you hung up on him and also responded to your wife’s review on our Facebook page. That salesperson now joins the rest of our sales staff in understanding we cannot set appointments on vehicles that are not ready. The majority of our guests have a great experience with our staff and... read more
They contacted me immediately.
Business response:
Hi Ron, thank you for sharing your experience. We’re glad the team at Tenvoorde Ford was able to reach out to you right away. We appreciate your feedback.
Nice people, and helpful with questions, but I did feel a little bait-and-switched. They failed to contact me prior to test drive that the car I wanted to test drive and potentially buy was being loaned out indefinitely. They did show me two other vehicles that were similar but were $2000 more than the one I wanted to look. Super friendly but I would have appreciated a call and voicemail at the very least.
Business response:
Thank you for your feedback. We’re glad to hear you found our team friendly and helpful, but we truly regret that we didn’t communicate the situation with the car you were interested in more clearly. If there's anything we can do to address this further, please feel free to contact David Rodriguez at drodriguez@tenvoordeford.com. We hope we have the opportunity to serve you better moving forward.
Nice people, and helpful with questions, but I did feel a little bait-and-switched. They failed to contact me prior to test drive that the car I wanted to test drive and potentially buy was being loaned out indefinitely. They did show me two other vehicles that were similar but were $2000 more than the one I wanted to look. Super friendly but I would have appreciated a call and voicemail at the very least.
Business response:
Thank you for your feedback. We’re glad to hear you found our team friendly and helpful, but we truly regret that we didn’t communicate the situation with the car you were interested in more clearly. If there's anything we can do to address this further, please feel free to contact David Rodriguez at drodriguez@tenvoordeford.com. We hope we have the opportunity to serve you better moving forward.
Nice people to do business with
Business response:
Hi Michael, thank you for the kind words! We're glad to hear you had a positive experience with us. We truly appreciate your business and look forward to assisting you again at Tenvoorde Ford!
Great to work with. Very knowledgeable and quick to respond to any questions. Highly recommend Tenvoorde Ford!
Business response:
Hi, Thank you for the positive feedback! We’re glad you found our team knowledgeable and responsive. We appreciate your recommendation!
Great overall. It always takes time to wheel and deal, but everything worked out well!!
Business response:
Hi David, Thank you for your feedback! We're glad to hear that you had a great overall experience with us at Tenvoorde Ford. We appreciate your patience during the process, and we're pleased that everything worked out well for you. If you have any further questions or needs, feel free to reach out.
I was totally satisfied with Zach and how much he worked with me to get the best bang for my buck. I would highly recommend considering getting your next vehicle from Tenvoordee Ford.
Business response:
Hi Lori, Thank you for your feedback! We're thrilled to hear that Zach provided excellent service and helped you get the best value for your money. We appreciate your recommendation and look forward to assisting you again in the future.
Frequently asked questions about Tenvoorde AutoSport
How is Tenvoorde AutoSport rated?
Tenvoorde AutoSport has a 4.3 star rating with 94 reviews.
When is Tenvoorde AutoSport open?
Tenvoorde AutoSport is open now. It will close at 8:00 p.m.
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