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Temecula Valley Toyota
- Automotive
- Temecula, CA
About this business
Location details
26631 Ynez Rd, Temecula, CA, 92591, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Went in to purchase a used vehicle. The deal was that they would repair a few items plus lowered the price enough for me to have my mechanic fix the approximate 2K in repairs. I agreed and returned later to purchase the vehicle. When I arrived, they gave me the run around for 1 1/2 hours. Then the sales manager *** came with his little price sheet and informed me that they could not give me the prior deal. It was now 2K more with no repairs, "Take it or leave it." Well stunned and at a loss for words due to the unethical dea... read more
Business response:
It is disappointing that we have been unable to come to terms on the vehicle you were interested in. Our Used Car Director, *********************** tried to reach you several times to discuss your experience further. After discussing the situation with the team members involved, we offered you a substantial discount on the vehicle OR to repair the items you requested. We are not able to do both as explained. On your last visit to the dealership, we did not have the opportunity to work through any miscommunications as you lef... read more
On Jul 31, 2023, We signed a Tacoma and completed a contract for $36,442 with a payment of 608.05. The dealership told me and my dad to come back tomorrow because they have to transport a truck from San Diego. Aug 1st, 2023, 4:30 pm we came into dealership because we received a call saying the truck arrived. The dealership told us truck was being washed being prepared and directed us to financial. He told us we needed to sign DMV documents we missed yesterday. When we were signing the documents, we realized that it wasn't on... read more
I bought a Hybrid Camry last December of 2022. It's almost June now and I haven't receive the spare copy of my Camry they promised. They always make supply chain as the problem. But I noticed most major retailers like Walmart, Target or online retailer like Amazon already was enjoying the regularity of the products they sell mostly coming from China. When do Temecula Valley Toyota make true to their promise? True promises makes repeat costumers in the future. ****** S.
I went 3 times for a advertised suv where I could trade my paid off 2017 car and pay a difference without a car note. Each time the car was supposedly gone. Each time o was basically begged to look at others and the 3rd time I was somehow talked into a friken car note even after telling them I am retired and on a tight budget. The whole reason for a suv was for knee pain. My sedan was painful to drive a suv was pain free I also have a aortic aneurysm and awaiting open heart surgery. So with me stressing on this car payment I... read more
Business response:
******, While disappointed that you're dissatisfied, we've continued to try and help get you into the vehicle that's best for you. We have spoken at great length about this already, but we'd still like the opportunity to accommodate you and make sure that you're satisfied. Please contact me directly at ###-###-#### or ******@tvtoyota.com at your convenience. Regards, Ryan B**** General Manager
My wife had her 2018 Camry service for an oil change and safety recall. She received a text message for recommendation after inspecting the vehicle to replace the brake pads, air filter and O2 sensor which the wires were chewed out by rodent. I told her to opt out on replacing the brake pads and filter which I can do it myself, she went ahead and have them replaced the O2 sensor. When she picked up the vehicle and paid the invoice and I checked how much the cost for the O2 sensor repair it was $222 for the parts and $370 for... read more
Business response:
Greg C*****, Service Director spoke to Mr. ***** about his concern. Guest was satisfied with the explanation given about labor charge. 1 hr was charged for installing the part and 1 hour was charged to inspect the vehicle for any further rodent damage. The guest claims that the 2nd hr was clearly explained at the time of service but now understands the charge.
The last couple of visits that I made to Temecula Valley Toyota get service on my 2011 Toyota Camry. They are always stating that more is wrong with my car than it really is. For example, they told me that I needed to replace both the battery cables and that it would cost approximately $1,000.00 for the cost and labor. I took my car to another mechanic shop and they told me that I did not need to replace the battery cables that they were both fine. However, they did say that it appeared that someone had messed with my batter... read more
Business response:
Hello *******, Thank you for being our customer for the last 15 years. I'm sorry you have are concerns regarding recommendations from our Techs. I would like to investigate your concern and have our Shop Forman inspect your vehicle so we can review the recommendations. Please contact me and I will be happy schedule a complacentry inspection and assist you with your concerns.
We leased a Toyota 3 years ago and were very pleased. As our lease was about to end, we needed a larger vehicle and my husband and I decided I would lease in my name only. The car I wanted was not available at a dealership so sales rep ordered it. He notified me it came in and I went the next day to lease it. I traded in our small car and that was enough to make the down payment. The lease payment he configured was almost $200 more than I knew it should be. Eventually, he told me that two protection packages (which costs $1,... read more
Business response:
correction: "humiliation"
I filed a complaint regarding my lemon vehicle and process of the whole situation. I wanted to come back on here and let everyone know that Ryan Brown, Sales Manager, was the only one to truly help my situation and go the extra mile to find out all the information that was needed. He came back with very helpful information. Thank you Ryan, you eased my anxiety tremendously!!!
I brought my car here for a manufacturer's defect repair and these people are like awesome I highly recommend the service department here
Frequently asked questions about Temecula Valley Toyota
How is Temecula Valley Toyota rated?
Temecula Valley Toyota has a 4.7 star rating with 5,184 reviews.
When is Temecula Valley Toyota open?
Temecula Valley Toyota is closed now. It will open at 9:00 a.m.
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