Ted Britt Chantilly Ford Service

Emad Ibrahim 

on Google

a month ago

Very disappointed with my experience. I was initially given one expectation on Friday, but later found out the cost would be much higher because I was told both repairs had to be done at the same time—something that was never explained upfront. I was planning to pick up my car today, but it still wasn’t ready, and the total jumped which is not within my budget. If I had been told the full scope and cost from the beginning, I would have made a different decision. Lack of clear communication and unexpected pricing made this a ... read more

Max Siegel 

on Google

2 months ago

Service department is awful. Won't honor warranty when it should have been. I was hoping if im paying $1,600 that they would take me out to breakfast too! 

Jasmine Loutou 

on Google

5 months ago

I've had my F-150 for six years. I've only gone there for maintenance and repairs. Every time I visit, I meet a different agent; I've never had the same one twice. I'll take my truck back, probably within three months, because I have a bigger, more expensive problem. I wonder if they are intentionally making sure I return for more expensive repair