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Team Honda
- Auto Repair
- Merrillville, IN
About this business
Welcome to Team Honda in Merrillville. Whether you're looking for a new or used Honda car you'll find it at Team Honda. We have helped many customers from Calumet City, East Chicago, Whiting, and Cedar Lake find the Honda of their dreams! Our factory-trained and certified technicians know your car inside and out, so you can be at ease bringing your vehicle to Team Honda for all your repair and maintenance needs.
Location details
4613 E Lincoln Hwy, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This place is the worst when it comes to customer service. Tried now for the third time to schedule an appointment for a recall with them. The first time in February when I received a recall letter from Honda ******************* in CA in regards to a failing fuel pump module. Back then I was told that the parts have not come in yet and that I should check back in a couple of month. The second time I called back was in June. We where about to go on a 14 hour road trip and i would have appreciated a car withoit potential issue... read more
Service was horrible, they sold me a lemon and then when I asked for them to fix the issues and literally took the car back less than 24hrs later they called me saying they dont have the funds to fix everything and will be putting zip ties on to secure. I basically was lied to saying I couldnt get my original car back before I even signed any forms then was told to sign as it was just to run credit when in fact it was to sign for finance. The girl was unprofessional telling me the next day that she not making a profit off me... read more
UNETHICAL DECEPTIVE, CORRUPT PRACTICES.I purchased a new Honda HR-V from Team Honda on 1/24/2023.When taken into the financial officer's ******* *************************, I made clear that I did not want any extra warranties, but then was convinced to buy a $1500 protection plan.I paid part cash and financed part of the purchase. When shown the final price of the vehicle when signing the loan papers I asked why it was so much higher than I expected *************** tols me that I had forgotten about the over $2000 in taxes a... read more
Business response:
*********, I have reached out and left a voicemail for you to call me back regarding this situation. I have some information to go over with you so we can get this taken care of and finished for you. Please reach out at ************ and ask for **************************** I am the General Manager here at Team Honda. Thanks and I hope to hear from you soon.
Team Honda - ************ - ******* - *************************** and Service Manager - Took our 2019 Honda Pilot for recall and oil change. They found the radiator had a very small leak, they told us that the radiator was "damaged by rock" hitting it. After a thorough inspection of radiator, there is no apparent damage to the radiator, remember that the front of the radiator is hidden by air conditioning condenser coils (which looks brand new with no apparent rock damage or dents). They sent me a video showing the residue f... read more
When the brakes on my Honda Pilot started vibrating, I took the vehicle to the service department where I bought the vehicle. Team Honda 4613 E. Lincoln Hwy, Merrillville, In. The service department checked my brakes and stated that I needed rotors and brake pads. I informed the dealership that since he is replacing the rotors I wanted new rotors, They informed me that the cost would be $1390.00. I decided to get a second opinion at ******** ********* ** ******** ****. After informing Firestone of my problem they stated that... read more
Business response:
After review of the customers concern the following was determined. The vehicle was inspected on 05/29/19 and the technician verified the customers concern. After inspection of the brake pads it was determined that they were all at 5mm which is documented on the customers copy of the multi point inspection. Since the pads were in the yellow typically replaced at 3mm or below our dealership gave the option of replacement of the pads as well as resurfacing all four rotors to eliminate the vibration. Replacement of the pads was... read more
If you're looking for a good experience purchasing a used Honda, DON'T shop here. Salesperson Joe Basile and his sales manager could clearly care less about honesty and integrity. In October 2015, I drove to the dealer from Illinois to specifically look at a 2005 Honda Odyssey to use as a second vehicle for transporting my show dogs when I didn't need my big truck. Made an appointment with Joe Basile and test drove the Odyssey. Discussed that the radio seemed to get poor reception and he assured me it was just the area and t... read more
Frequently asked questions about Team Honda
How is Team Honda rated?
Team Honda has a 4.3 star rating with 1,236 reviews.
When is Team Honda open?
Team Honda is closed now. It will open at 9:00 a.m.
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