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Team Chevrolet Buick GMC
- Car Dealers
- Boone, NC
About this business
Our sales department has transitioned to No Haggle No Hassle pricing on all units new and used to offer customers within 1000 miles the best pricing from the start. We'll do the work for you. Contact the Mechanical and body shop at Team Chevrolet Buick GMC of Boone, serving Lenoir and Johnson City, for quality mechanical and collision repair. ... Serving Boone, Wilkesboro, Hickory, Asheville, NC and Eastern Tennessee. Search. Log In .... Use our online form to schedule an appointment or contact our mechanical and body shop i... read more
Location details
2705 U.S. Hwy 421 S, Boone, NC, 28607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
i am very disappointed in the professionalism here. i took my vehicle to have work done only to be lied to given the run around and know one here has a clue as to what is going on i charged for a test to see what was wrong but yet they tell me the possibilities that it could be i am back at ******** with no help from them but they charged me lied to me when i would text them i get no response when i call they dont have a clue as to what is going on so they will find out and call me back in which they never did my bill double... read more
I purchased my vehicle from Team Group in October of 2022. I took my car in due to right rear tire leaning out. Was told the rear axle was rusted and in need of a 2,687.00 repair and by the way your 4,000 warranty doesn’t cover it because of you don’t have wear and tear coverage! When I bought the warrant I was told it covered EVERYTHING! So my car was supposed to have inspected by Team Group before I bought it and my tires were rotated by Team Group in September 23. So they sold me a car with the entire axle rusted through.... read more
I scheduled a test drive by contacting the number provided on the Team Chevrolet of Boone website. The customer service received from this number was seemingly outstanding. I was given a time to arrive at the dealership and even asked if I would like a soda or water to drink upon my arrival. I explained this was a test drive for my son’s first car and they even asked what he would like to drink upon arrival. I was amazed by this gesture. However, my arrival and subsequent service from the dealership made it clear the custome... read more
Called ahead to make sure vehicle available before driving 1 hr & told yes. When we got there, they had let an employee drive it home because she was without a vehicle (not a problem). We were willing to wait, despite being told it was on the lot. We were told we could go grab lunch while we waited for the employee to drive it back to the dealership for us to test drive. We drove 1.1 miles away to eat at Subway and gone 35 minutes. They called saying the car was back on the lot but needed our credit card # to hold it, despit... read more
Business response:
<p>Mr. and Mrs. *****, <br /> We appreciate your feedback regarding your recent experience with us. We would like to provide some clarifications on the situation.<br class="ContentPasted0" /> <br /> As explained over the phone when you called and spoke with our Agent, there were over 30 inquiries on the vehicle you were interested in. Despite this, we were still willing to work with you and offered to set a reservation for you when you mentioned that you might make the hour's drive to see the vehicle. However, you hung up th... read more
We purchased a used truck from Team Chevrolet of Boone NC. In talking with the salesman we were assured that the truck had been inspected and was good to go. We trusted his word and signed the necessary documents. As we drove the truck home we discovered an issue with the brakes, the AC and the power windows. The next day the check engine light came on. There was a 3 month, 3000 mile dealership warranty so we took the truck back for repairs. Upon returning the truck we were told by the service representative that the truck h... read more
Business response:
Hi ******. Thank you for the feedback. You definitely have a valid concern regarding the check engine light. However, the truck was fully inspected on 8/5/2022, before you purchased on 8/8/2022. Also, when the issue was brought to our attention, we took the truck into our service department and fixed all issues at no cost to you. The truck is finished through service and ready for pick up at any time. Are there other issues that have not been addressed? Thank you ******.
Frequently asked questions about Team Chevrolet Buick GMC
How is Team Chevrolet Buick GMC rated?
Team Chevrolet Buick GMC has a 4.3 star rating with 1,030 reviews.
When is Team Chevrolet Buick GMC open?
Team Chevrolet Buick GMC is open now. It will close at 8:00 p.m.
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