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Taylor Hyundai
- Car Dealers
- Augusta, GA
About this business
Taylor Hyundai serves Augusta and surrounding areas with automotive Sales and Service. We are a family owned dealership, with a positive reputation in customer sales and service in our community.
Location details
3233 Washington Rd, Augusta, GA, 30907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am writing to express grave concerns about the behavior and service Taylor Hyundai's dealership provided. I have faced significant difficulties in scheduling necessary repairs for my vehicle. I am dismayed by the apparent lack of cooperation and possible service refusal based on factors such as age, sex, and ethnicity. It is entirely unacceptable. While trying to schedule an appointment for a software update—KSDS (Service Campaign 966)—I encountered considerable resistance. Only after intimating possible legal action could... read more
Business response:
<p>Customer called 07/21/2023 and talked to Danielle, told us engine is misfiring and her husband moved the plug to cylinder 1 and misfire moved to cylinder 1. She wanted to schedule an appointment to get it looked at. Danielle transferred to scheduling dept. and customer left a voicemail. Scheduling did not return the call. The customer called back later same day and "Scheduling dept." attempted to schedule an appointment but she wanted to talk to someone after Danielle had told her she was sending her back to Scheduling De... read more
I am very frustrated with the service department. Took my car in for service on 9/4 they gave me the wrong receipt and said my car had 50,000 miles it only had 28,200 when I brought it in. They have yet to fix it after multiple calls and emails. Not sure what they did to my car. My service was on 9/4 and I received a text on 9/9 stating it was time to bring my car in for service. We have bought 3 cars from them don't think I will buy anymore. I will go elsewhere.
Business response:
Bob S*****, our Service Director, spoke to these customers in regards to the typo error we made on the mileage listed on their repair order. We discounted the oil change as a goodwill gesture and corrected the mileage in our system and in the Hyundai system.. If they did not receive the corrected repair order we can email or mail to them directly. Thank, Todd T. , GM
I went in on 07/20 for an oil change. That's it I didn't ask for any other work to be done and normally a service that only takes 30-45 mins took 2hrs and 50 mins. And upon asking for a discount due to the inconvenience of my time i was told no.
Business response:
Our service manager(Bob S) spoke with Mr******** yesterday (****) and gave him a free oil change and tire rotation on his next visit as a goodwill gesture for the inconvenience we caused with our lengthy oil change. Thank you, Todd T., GM
When I bought my vehicle, it was the best buying experience I have ever had. I purchased this vehicle 5/30/2015. The vehicle had 2700 miles on it, but the new car window sticker was still on the vehicle. I was told the vehicle had never been titled and that I would get the full 5 yearWarranty. Unfortunately, this dealership is not what is was when I purchased the vehicle. The people I felt with are no longer there. The service and management follow up is terrible! Additionally, their honesty is less than stellar. Hyundai was... read more
Business response:
1: Mr. ******** vehicle has an intermittent ticking noise that comes and goes.Neither Hyundai nor my mechanics can fix a problem that we cannot diagnose. All we have to go on is a recording of a ticking sound. When we have had the vehicle, the vehicle has not duplicated the noise. 2 : His vehicle was titled because it was a service loaner and the state of GA requires us to title loaners , however, the vehicle is new to the manufacturer at the time of sale and no warranty is lost. 3: I have personally called Mr. ******** back... read more
This business is closed
Liars ! I've been trying to get in touch with the Sales manager for 3 weeks and he will not return my calls. Today he was at the auction buying more trashy cars to sell to the consumers. Run away fast........
don't go ! poor customer service. They are swindlers, they are not honest. They do not keep their word. i bought a car 3 weeks ago, still waiting on the promised repairs. They sold me a car $1000 dollars more than the asking price online.
Great Service and Friendly Staffs The showroom is very nice and clean. The staffs are very friendly, understanding, and can negotiate well. Highly recommended, and offer a lot of good deals on new / used cars. We are very satisfied with our recent car purchase from them.
Frequently asked questions about Taylor Hyundai
How is Taylor Hyundai rated?
Taylor Hyundai has a 4.6 star rating with 2,052 reviews.
When is Taylor Hyundai open?
Taylor Hyundai is closed now. It will open tomorrow at 9:00 a.m.
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