This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Taxback Inc
- Tax Services
- Chicago, IL
About this business
Tax
Location details
333 N Michigan Ave, Ste 2415, Chicago, IL, 60601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's great to have this place to review this firm since the only way to contact them is through email and they don't always respond. Sprintax told me “What we have provided as an information is absolutely accurate. ” They said as a nonresident, I can’t e-?le my tax return, e-?le is for Americans, even if I hire an EA or a CPA, they still won’t be able to do it for me. That’s why I started to prepare my tax return with their website. However, I managed to ?le my tax return without going out to mail it in this di?cult season w... read more
Ok great ! I finally found a place to write a comment about my experience since Sprintax.com itself has no place to leave a feedback . I was trying to complete 1040NR since I am non-resident J1 scholar in the US. The software is horrible with a poor interface and a very superficial set of queries that can only make for inadequate tax preparation. Most terrible of all is that there is no way save you entries after 1 hour of filling all the fields and forms. Overall, it was a terrible experience. I am surprised they are even i... read more
They did my tax return wrong! They don't want to make it correct! They just wanted to charge more for their problems! They are not responsible! They just want your money!
I am on a student visa applying for the tax year 2018 in 2019 with ********. I paid for their federal and state tax services but never got my state tax returns generated. I had to constantly call them and email them to get their response. I even had questions regarding my Federal tax Returns as I have an HSA account and I didn't know how ******** was dealing with it. After several exchanges of emails and email chains, they then tell me that ******** doesn't support my tax return and that I had to contact their parent company... read more
The generated report contained a $1,000 additional tax liability that arose from their failure to accurately read the appropriate tax treaty.
Business response:
Dear customer, Thank you for the feedback. Through the years ******** has helped hundreds of thousands non-residents in solving their US tax returns. We would like to further review your case and provide you with the more details on the tax treaty and why it has not been applied to your return. As we are not able to find you in our database, could you please email info@sprintax.com with your name and "BBB Review" in the subject line and we'll look into your case. Thank you, The ******** Team
Really terrible service. I was told I would get my state tax return in 5 days. On the 5th day, they emailed me and said missing information. I solved that and then NO FURTHER UPDATE from them for 5+ days. I emailed them for an update, turns out they still have that missing info blocker which they didn't cleared on their end even though it's already resolved!!!!! Then the long wait, really hard to get through on the phone, one time I got through, the representative said they don't work on that Friday, I have to call back on n... read more
Business response:
Dear Yue ***, thank you for your feedback. We are sorry to hear you are not satisfied with the service provided. As you had experienced, tax filing deadline can be very stressful for both the taxpayers and the tax preparers. We apologize for the delay with providing your New York state tax returns, however we had to make sure that the return we are providing you with is 100% accurate. As you were informed, upon review of the initial information submitted by you, it was discovered that certain information was missing and this... read more
First, They said that the process will take up to 5 days and I should receive my forms then. After continuously trying to get an update, I was told that my case is being processed under premium. The process never got completed. I had to manually file my tax forms in spite of paying for the same service from them. After 12 days I requested a refund as I had not received any forms to which they send me the forms and rejected any refund. Not to mention this was after a week of the deadline. Moreover, the attitude of the custome... read more
Business response:
Dear customer, Thank you for the feedback. We are sorry to hear that you had unpleasant experience with Sprintax, which through the years had helped hundreds of thousands non-resident aliens in solving their US tax returns. We will further review your case and organize your refund considering certain timelines were not met. Kind Regards. The Sprintax Team
1. They said the process took up to 5 days but they didn't finish it for more than 10 days. 2. I chose another software to prepare my state tax return by myself since if I keep waiting their preparation then I will definitely miss the deadline of the state tax return. 3. I requested the refund of what I paid but they didn't approve it. 4. The attitude of their online custom service are bad and they replied very slow and couldn't solve any problem. 5. The call to their custom service phone never been answered!
Business response:
Dear Customer, Thank you for your feedback. We are sorry for the bad experience we had. We are reviewing the chat sessions you had with our representatives further but wanted to apologize that you felt they were rude. We understand that the filing deadline is quite stressful for everyone - taxpayers and tax service providers. We would like to advise that the deadline for filing the DC tax return was Apr 17, 2018, however still we agree that due to high volumes there was a delay in processing your DC tax return and we will or... read more
Frequently asked questions about Taxback Inc
How is Taxback Inc rated?
Taxback Inc has a 1 star rating with 26 reviews.
When is Taxback Inc open?
Taxback Inc is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com