Taxback Inc

Shilpi R 

on BBB

a year ago

It is a very very poor company with 0 knowledge or support capability for International Students. For example, in my case, a student who was on H4 for 7 years and recently changed status to F1 in 2023, their software said it may be a dual tax issue and someone will reach out. No one did. After multiple emails and escalations, someone for the sake of replying, said Spring tax stopped doing dual 'CITIZEN' tax cases. Imagine their knowledge level then. Avoid this company at all cost. They have poor knowledge and they want to ch... read more

Sahil B 

on BBB

a year ago

Sprintax advertises its service as allowing non-residents to file federal taxes electronically. However, they have opaque eligibility criteria, which are not disclosed to the customer. They expect the customer to purchase their product and only then inform them that they are ineligible for e-filing. They also have non-existent customer support. Their business model seems exploitative of non-resident tax filers who don't know better. 

MUQING L 

on BBB

a year ago

Strongly suggest users to not purchase their product. There are simply more capable online tax filing platforms, like turbotax and OLT for NRA.Most platforms gather your information and give you an idea of what form/service it can help to file before any payment, Sprintax is the opposite.They only collect very basic information regarding your filing identity, then you have to make a payment in order to provide information and see what service/filing is available.When asking for a refund, the customer service is completely us... read more

Jason H 

on BBB

a year ago

I filed my taxes with Sprintax, and the system informed me that it couldn't process one of my forms (a very common form), and that instead they would finish preparing my return offline. I was told to email it to them, and I presumed then they would feed it into the system manually and then I would be able to complete the process. I asked customer service agents to clarify the process, and they just told me to pay the fees for the service and then it would be explained. I didn't find out until after I had paid (and after seve... read more

Deb M 

on BBB

a year ago

They charged me twice and I've been trying to get on to them for my refund and they have not been responding. They are impossible to get hold of. It is not a tax filing tool, it is a tax form preparation tool and you cannot edit your forms. Not only did not fill out the correct form but they made mistakes on it as well. 

Mustafa K 

on BBB

2 years ago

Unbelievably unprofessional company. They are very quick to charge you right away but take all the time in the world to prepare your tax forms. Not to mention the mistakes they make in the forms! Their live chat is as unhelpful as it gets and they keep repeating the same things over and over again. They are predatory company who preys on international students. They do not provide the services they advertise and provide no service for their customers. You are better off preparing your own documents than to work with these pe... read more

Guhhoi W 

on BBB

2 years ago

On the front page of the website they say "simple way to file your ** nonresident tax return", however it's not a tax filing tool, it's a tax form preparation tool! It doesn't file thee tax for me, it asks me to mail the forms myself !!!IT'S A SCAM! 

Ken O 

on BBB

2 years ago

This company is 100% a scam. The website glitched and charged the wrong price. I immediately told them and they refused to refund it. I offered to pay the difference between a new and amended return and they refused and said I had to pay both prices, even though it was their fault. They will absolutely steal your money. It's sad that they prey on a vulnerable population of international students and workers and that most people won't see this until they've already been scammed. Please stay far away from this company. 

Jack H 

on BBB

2 years ago

Sprintax is a s*** a** service. I hope they go bankrupt soon.