Taxback Inc

Jack H 

on BBB

2 years ago

Sprintax is a s*** a** service. I hope they go bankrupt soon. 

Gabriela S 

on BBB

2 years ago

This company engages in SUPER predatory practices against international students - a population that has a hard time navigating the ** tax system, to begin with. I was charged $150 to file my federal and state taxes. However, right after I paid for the service, I received a code from my school that would cover the fee for the federal taxes. I immediately reached out to the **************** team and, over and over again, they would say that they are not allowed to issue any refunds. They also shared the terms and conditions -... read more

Prashant S 

on BBB

2 years ago

Won't let me e-file but also won't tell me why. When I contact support, they just keep sending me the same list but won't tell me which clause caused me not being able to file. And this is after I had already paid for the services. They should let you know before hand if you can't file electronically but I guess that's less profitable than tricking customers. 

Hanna S 

on BBB

3 years ago

Sprintax charged me for processing my state tax return and never delivered. I asked for a refund, and they did not reply. I am now concerned if the site is even legitimate, and if my information is safe being in their system. 

Feven S 

on BBB

3 years ago

Sprintax charged me for processing my state tax return and never delivered. I asked for a refund, and they did not reply. I am now concerned if the site is even legitimate, and if my information is safe being in their system. 

Haokun Y 

on BBB

3 years ago

I used Sprintax for my federal and state tax return and had a terrible experience. After completing my input and submit to Sprintax to prepare my state tax return, I received a notice saying they need my income statement (w-2) to be able to proceed. I reached out to 4 different customer service reps within 2 weeks and provided my w-2 to each of them. However, it seems that NONE of them helped me add this document to my profile. Whenever I reached out to a new customer service personnel after waiting hours on the online chat ... read more

Vahid G 

on BBB

3 years ago

Hi,I used Sprintax to file my state tax for the tax year 2020 and recently I have been receiving tax income notice mails in my mailbox showing a penalty of $750. It took me the whole week to figure it out and after a stressful time, I realized Sprintax didn't check the ***** box in my 540-NR form! I'm so disappointed about their service and the way they didn't update the system for the recent changes and tax requirements in the year 2020. This is a shame to spent $$ for a service to help to file the state tax form and later ... read more

Rishabh P 

on BBB

4 years ago

Sprintax NR is a fraud tax prep company. They accept payments from individuals on false promises and never process the tax return. When you ask for refund, they refuse and finally when they agree, they will tell you that they have processed the refund, but one month out, the refund is never credited back. I had to raise a dispute with my credit card company in order to get my refund. Please avoid this fraud company. They should be banned from doing business in ***. 

Morgan E 

on BBB

4 years ago

My au pair used this service for tax preparation and what a predatory worthless service. Because of their monopoly in the ** market she must have heard about it from other au pairs. Sprintax took her money before doing the tax forms and before telling her that she would not be able to e-file because she didnt have a W-2. Then took several days to complete the state taxes and we still had to correct those for her too. What an utter joke, predatory, waste of money stealing from au pairs who do not make enough in wages to neces... read more