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Tart Lumber Company, Inc.

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4.0
105 reviews
|Building Supplies|Ashburn, VA 20166

22183 Shaw Rd, Ashburn, VA 20166

(703) 450-5880

http://www.tartlumber.com/

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About

Specialties Building Material Dealer with 9,000 sq ft Design showroom featuring cabinetry, doors, windows and architectural millwork. Showroom open 8 a.m. - 6 p.m. Monday - Saturday. Designers on staff that specialize in Kitchens, Baths, Entry Doors, Interior Doors, Wood Windows, Vinyl Windows, Clad Windows, and Stock and Custom Millwork and Moulding. Custom millwork design and custom millshop on the premises. Installation services available and appointments for designers. Start with Tart! Make appointments online at your convenience or call 704-450-5880 today. We are proud to partner with some of the best design names in the business; Marvin Windows and Doors, Windsor Windows and Doors, The

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4.0
105 reviews
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3 reviews have no rating
  • 82 Reviews4.1Google
  • 15 Reviews4.4Facebook
  • 3 Reviews1.7BBB
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Sharon K. on BirdEye

7 months ago

07/01/2020, 07:47 AM
Horrible customer service. Door designer (Amy) never followed through with promise to call vendor regarding my needs nor did she call me back for over a week. I called and left message for her on two occasions. Finally spoke to her on my third call. She had no idea who I was and asked me the same questions she did during our first call. Obviously Tart does not want my business. Looking at other reviews this appears to be not uncommon. So disappointed!
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natascha f on BBB

a year ago

10/08/2019, 20:49 PM
I'm an interior designer, was a regular client, when I ordered windows for my home, I confirmed the order by email to then get turned into an actual invoice but the sales person wrote a 60" instead of 69" on the actual invoice, so the window came in 9" too short. She admitted it was a typo mistake on her part when transferring the order but that I should have double checked the invoice AS WELL as the order confirmation so I had to purchase an entire new window at full price as they told me it was completely my responsibility. I would never hold my clients accountable for a typo mistake on my part. The manager never even tried to help out even though I send him all the signed confirmations on my end with the correct dimensions.
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Jitesh Mehta on Facebook

3 years ago

06/11/2018, 08:59 AM
Good people and decent products, delivered material with straight cracks are not able to use it. However, digress from the story, the salesperson Robert L P. made a mistake with the order, and one of the process was that I will have to call in separately to have the material pickup instead for their shipping to remove the material prior to delivery. Don't understand it, but however it is their process and to me it seemed we are correcting the problem and not fueling it. While delivering my contractor noticed the error and reminded the driver it was wrong and a possible return. The driver lost his cool and was very unprofessional. I understand these things happen but now I see how the whole process is draining on both the customer and workers. I now have scheduled for their pickup, and numerous times have asked for when the person will arrive. No response !!! I can't schedule for the dumpster or anything else as the material taking up the driveway space. Tart Lumber was highly recommended and don't want people to shy away from reading this review. Everyone's experience is different. Mine has been frustrating.
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Jitesh M. on BBB

3 years ago

06/11/2018, 05:45 AM
Good people and decent products, delivered material with straight cracks are not able to use it. However, digress from the story, the salesperson Robert L P. made a mistake with the order, and one of the process was that I will have to call in separately to have the material pickup instead for their shipping to remove the material prior to delivery. Don't understand it, but however it is their process and to me it seemed we are correcting the problem and not fueling it. While delivering my contractor noticed the error and reminded the driver it was wrong and a possible return. The driver lost his cool and was very unprofessional. I understand these things happen but now I see how the whole process is draining on both the customer and workers. I now have scheduled for their pickup, and numerous times have asked for when the person will arrive. No response !!! I can't schedule for the dumpster or anything else as the material taking up the driveway space. Tart Lumber was highly recommended and don't want people to shy away from reading this review. Everyone's experience is different. Mine has been frustrating.
Jitesh M. on Yellow Pages

3 years ago

06/11/2018, 04:36 AM
Good people and decent products, delivered material with straight cracks are not able to use it. However, digress from the story, the salesperson Robert L P. made a mistake with the order, and one of the process was that I will have to call in separately to have the material pickup instead for their shipping to remove the material prior to delivery. Don't understand it, but however it is their process and to me it seemed we are correcting the problem and not fueling it. While delivering my contractor noticed the error and reminded the driver it was wrong and a possible return. The driver lost his cool and was very unprofessional. I understand these things happen but now I see how the whole process is draining on both the customer and workers. I now have scheduled for their pickup, and numerous times have asked for when the person will arrive. No response !!! I can't schedule for the dumpster or anything else as the material taking up the driveway space. Tart Lumber was highly recommended and don't want people to shy away from reading this review. Everyone's experience is different. Mine has been frustrating.
Jitesh Mehta on Facebook

3 years ago

06/11/2018, 03:28 AM
Jitesh Mehta on Facebook

3 years ago

06/11/2018, 02:06 AM
Good people and decent products, delivered material with straight cracks are not able to use it. However, digress from the story, the salesperson Robert L P. made a mistake with the order, and one of the process was that I will have to call in separately to have the material pickup instead for their shipping to remove the material prior to delivery. Don't understand it, but however it is their process and to me it seemed we are correcting the problem and not fueling it. While delivering my contractor noticed the error and reminded the driver it was wrong and a possible return. The driver lost his cool and was very unprofessional. I understand these things happen but now I see how the whole process is draining on both the customer and workers. I now have scheduled for their pickup, and numerous times have asked for when the person will arrive. No response !!! I can't schedule for the dumpster or anything else as the material taking up the driveway space. Tart Lumber was highly recommended and don't want people to shy away from reading this review. Everyone's experience is different. Mine has been frustrating.
Shen Shut on Facebook

3 years ago

05/02/2018, 07:44 AM
What a great place that offers a variety of things from their Lumber Yard, Design Showroom, to their custom millshop, and even a Hardware Store! There staff is very friendly, knowledgeable and professional! Highly recommend these folks and this company!
Ted S. on Yellow Pages

3 years ago

11/18/2017, 06:30 AM
TOP NOTCH LUMBER YARD with everything you need. - if you want it to last and get the best products shop here.....
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