This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Tara Energy, LLC
- Electricity Suppliers
- Houston, TX
About this business
<strong><span style="font-size: 12px;">This company is a retail electric provider in Texas service both residential and commercial customers. Tara Energy is a subsidiary of Just Energy Group, Inc.</span></strong>
Location details
5251 Westheimer Rd, #1000, Houston, TX, 77056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I’ve been a loyal customer for 5+ years. I find it strange that my usage skyrocketed once I started the process of switching companies. My bills for the last 2 months are the highest I’ve ever had. The increase in my final bills seems suspicious. I was not under contract so they can’t charge early termination fees. Guess they found another way to get my money. I don’t trust this company and would not recommend them.
A fraudulent false advertising manipulative so called energy provider. No way should this company be allowed to continue illegaly making false deals and promotions. I was promised less than 9 cents per killowat and 150 dollar credit for signing up. No way did I receive either. In fact im being charged 20 cents a killowat and I'm yet to receive my 150 dollar credit from them. I've complained called reported to their so called customer service ( keep in mind I said so called) and only thing I've received is threaths of lowerin... read more
Business response:
We have reviewed the customer's concerns but are not able to assist this customer until we receive account information. We have email this customer requesting that they provide us with account details so that we may further assist them.
Do NOT get this company service is horrible and has a corrupt system
Business response:
We have spoken with this customer and apologize for the negative experience had with out customer service department. Coaching will be sent to address this gap. We have explained his account billing history and balance due to his transfer of service. We have provided our customer with accommodations desired to resolve his account. We're glad that we were able to resolve this matter for him.
I wish I could leave -5 stars. I am a customer of **** ****** in Dallas, Tx and my bill used to be about $110 now it runs me about $300 plus each month, I do struggle to pay my bills and I call them to make payment arrangements and I keep every last one of them. However, lately they seem to change the policy every time I call. There is nothing in writing. I was told that the policy changed because others was not keeping their promise to pay so I have to suffer. They say my bill has to be over $200 to step up a payment arrang... read more
Business response:
We have reviewed the customer's concerns and apologize for the negative experience she encountered. We have explained her account payment and hilling history. We have advised the customer that we are willing to provide them with payment accommodations if needed and provided them with a resolution.
If I could zero stars I would. Amigo energy never answers the phone, the send out disconnection notices on paying accounts, they wait weeks to charge you for your bill... I have had amigo energy since 2012 since 2015 it has turned into a nightmare.... I hate this company. Cant wait to get away from these lying inconsiderate thieves. My daughter came back from ICU i needed the electric to stay on in one location and start new electric at another over a 3 day period all of her meds were in the house and at the time we had an a... read more
Business response:
We have attempted to contact this customer but have had no success. We have reviewed this customer’s allegation. Disconnection notices are sent when customer’s payments are not received by the due date noted on their monthly billing invoice. We show no delays with this customer’s billing invoices being issued nor has she advised Amigo Energy that she has not received them timely. We have spoken to this customer numerous times to service her account. Most recently, the customer had a billing/payment concern. She was advised t... read more
This energy company customer service is very poor. They use foreign national that are hard to communicate in English. When you ask them to transfer you to USA they hang up on you. They are using people from Panama, Columbia, etc. They do not even process your payment and send you threatening notices. I have been their customer for over 10 years and in the last two years their service has deteriorated significantly. When you log into your Tara energy account they provide you with a customer service that goes to some reward pl... read more
Business response:
We apologize for this customer's negative experience with Tara Energy's customer service. We strive to provide an outstanding customer experience with every customer interaction. After speaking with the customer regarding their payment concerns, it was discovered that their payment was sent to an incorrect address. This has been resolved. The customer renewed their agreement in June of 2018. After being advised of this, we worked with the customer to change their plan to one that better suits their needs. We apologize for an... read more
***** did the same thing to me this month as the complaint below. They have always sent several letters and made phone calls to inform customers when it was time to renew contracts, but this year I received ONE email a month prior to the end of my contract (it went to my spam folder, of course), then received a bill for $645. My usual bill is around $100. Essentially, they increased the cost of my energy service from 9 cents to 21 cents. I have been a loyal customer for 5 years and never missed a payment, but when I called t... read more
Business response:
We previously have spoken with the customer and regret that they had a negative experience with Amigo Energy after their fixed rate agreement expired. A renewal notice was emailed to this customer, but the customer states this was received in their spam. Unfortunately, Amigo Energy has no control over the customer's email filtering preferences. Although the customer is no longer an Amigo Energy customer, we value the relationship held and are willing to set up a payment arrangement to pay off the customer's final balance. We... read more
They do not care about their customers. I have been a loyal client for 6 years and 2 months and I wish I could take back every cent. I gave them everything they asked for, access to my account to make automatic withdraws, I opted in to their "lets save the trees" BS and opted for their e-billing. They didn't advise me that my contract was up and raised my price from .08 to .24 and when I called them on it they refused to rerate my bill. I refused to sign a new contract with them until it was fixed but one of their agents suc... read more
Business response:
We regret this experience which falls well short of our standards and expectations. We certainly regret any inconvenience caused.
Frequently asked questions about Tara Energy, LLC
How is Tara Energy, LLC rated?
Tara Energy, LLC has a 2.9 star rating with 441 reviews.
When is Tara Energy, LLC open?
Tara Energy, LLC is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com