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Tafel Motors, Inc.
- Automotive
- Louisville, KY
About this business
Tafel Motors' unparalleled customer experience begins the moment you enter our inviting, modern Mercedes-Benz dealership. Our entire staff of friendly, professional, and knowledgeable employees is focused and fully committed to meeting the needs of every guest visiting our showroom, service center, customer lounge, and our lifestyle boutique. Our goal is to deliver a customer experience so memorable that it sets a standard by which all future experiences will be judged.
Location details
4156 Shelbyville Rd, Louisville, KY, 40207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Your customer service skills suck! I will never refer anyone to you all.
My car was towed Thursday. I continue to call and receive no answers on the status of my car. I've called numerous times and emailed. As of Saturday, still do not know what is wrong with my car, no calls, service is closed, and no car. Service is hideous!!!!!
Bought my 1st Mercedes here. Great customer service.
Kareem simply out hustled all the competition. He came highly recommended and didn't dissapoint.
I leased a new smart car. I have taken it to this dealership and the Maitland, FL dealership 3 times for the same problem with the A/C. It is still not fixed. I was put in touch with a customer service person with Smart Car who told me to take it a fourth time and leave the car until it could be fixed. She said I would not be reimbursed any mileage for all the times I've been to the dealership. The dealership is 86 miles one way because the one in my town does not "have the tools to fix a smart car". I was told before I left... read more
Mercedes as a whole has poor customer support in my opinion. My short experience with MB USA has been less than noteworthy. Based on the fact my 2011, tC300 needs a new transmission at 35k and no post warranty assistance, I would never suggest MB to anyone who is looking to purchase a MB. On the flip side, my service rep was as good as they come, decisions were made above his level.
Dropped my car off Tuesday they had it fixed on friday.Thanks to Terri with Smart and also a big thank u to Allan the tech!!! A+++++++++++++ very satisfied customer will highly recommend to everyone to visit this showroom, service, parts dept.The friendliness and price was very reasonable! !!!! Thank u.Tim L.
Frequently asked questions about Tafel Motors, Inc.
How is Tafel Motors, Inc. rated?
Tafel Motors, Inc. has a 4.6 star rating with 144 reviews.
When is Tafel Motors, Inc. open?
Tafel Motors, Inc. is closed now. It will open at 8:00 a.m.
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