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SUTTON CARPET LTD.
- Contractors
- New York, NY
About this business
Sutton Carpet LTD is an independent, local carpet and rug provider located in the heart of Manhattan. We are Celebrating 39 Years in Business. Serving the NYC Tri-State area, we offer a broad selection of designer and affordable, commercial carpets and residential carpeting, area rugs with licensed installation and cleaning to fit every budget. Our highly skilled and licensed technicians are dedicated to the meticulous care, cleaning and repairs from antique rugs to commercial and residential carpeting. Call our email us, we... read more
Location details
667 Madison Ave 5 floor, Ste 2607, New York, NY, 10065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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They never came on time, they ruined 2 of my white upholstered chairs, and the areas in the carpet that were white, came out brown. They did not offer any type of reimbursement and they offered a discount but did followthrough
Business response:
At the time the rug was picked up the husband was informed the rug had mold on it, and we would do the best we could. The furniture was cleaned by the same procedures we always follow. All cleaners are certified and well trained They have been with me for over 20 years Several days later customer called about brown staining. We returned to redo Client was happy. At least 10 days later she called to complain. Returned to redo. Noticed where nails attach to the furniture rust marks. Nails were not galvanized causing rust when ... read more
They never came on time, they ruined 2 of my white upholstered chairs, and the areas in the carpet that were white, came out brown. They did not offer any type of reimbursement and they offered a discount but did followthrough
They were quick to respond, but delayed returning our items and completing the work. They got the sofas pretty clean, but did not remove any of the stains at all, which is primarily what I hired them.
Business response:
Tracy we tried diligently to remove the stains but not everything can be successfully removed. I am sorry you were not happy, but we always strive to do our very best. However, our technicians know when to stop cleaning to not damage the fabric.
They were quick to respond, but delayed returning our items and completing the work. They got the sofas pretty clean, but did not remove any of the stains at all, which is primarily what I hired them.
will be highly recommended
will be highly recommended
Frequently asked questions about SUTTON CARPET LTD.
How is SUTTON CARPET LTD. rated?
SUTTON CARPET LTD. has a 4.8 star rating with 490 reviews.
When is SUTTON CARPET LTD. open?
SUTTON CARPET LTD. is closed now. It will open tomorrow at 9:00 a.m.
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